Asset Management Desk-Side Engineer

HCLTech; California; On-site; USD 70,000 - 110,000; Full time

Job summary

HCL Technologies Limited is seeking an Tools & Automation Engineer focusing on asset management and ITIL-aligned processes to enhance operational efficiency. The role involves developing and maintaining automation tools, supporting existing projects, and delivering high-quality code while collaborating with clients.

Key responsibilities include ensuring compliance with policies, handling on-call incidents, updating knowledge bases, and training new hires.

Qualifications

• Experience with asset management services and tools.
• Strong analytical and problem-solving abilities.
• Proficient in ticketing systems and incident management processes.
• Excellent communication and interpersonal skills.

Responsibilities

• Adhere to quality standards and regulatory requirements in asset management services.
• Provide on-call support and perform root cause analysis for recurring issues.
• Update knowledge base and conduct trainings for new hires and analysts.
• Resolve tickets within SLA using asset management software to track incidents.
• Ensure high customer satisfaction by aiming for first-call resolution and reducing reopenings.

Skills

Asset management knowledge

Analytical problem-solving

Ticketing & incident management

Communication & interpersonal skills

Tools

Asset management tools

Job description

HCL Technologies Limited is seeking an Tools & Automation Engineer focusing on asset management and ITIL-aligned processes to enhance operational efficiency. The role involves developing and maintaining automation tools, supporting existing projects, and delivering high-quality code while collaborating with clients.

Key responsibilities include ensuring compliance with policies, handling on-call incidents, updating knowledge bases, and training new hires.