Administrator - Desk Side Services, AMT Asset Management Software

HCLTech; California; On-site; USD 70,000 - 110,000; Full time

Job summary

HCL Technologies Limited is seeking an Tools & Automation Engineer focusing on asset management and ITIL-aligned processes to enhance operational efficiency. The role involves developing and maintaining automation tools, supporting existing projects, and delivering high-quality code while collaborating with clients.

Key responsibilities include ensuring compliance with policies, handling on-call incidents, updating knowledge bases, and training new hires.

Qualifications

• Experience with asset management services and tools.
• Strong analytical and problem-solving abilities.
• Proficient in ticketing systems and incident management processes.
• Excellent communication and interpersonal skills.

Responsibilities

• Adhere to quality standards and regulatory requirements in asset management services.
• Provide on-call support and perform root cause analysis for recurring issues.
• Update knowledge base and conduct trainings for new hires and analysts.
• Resolve tickets within SLA using asset management software to track incidents.
• Ensure high customer satisfaction by aiming for first-call resolution and reducing reopenings.

Skills

Asset management knowledge

Analytical problem-solving

Ticketing & incident management

Communication & interpersonal skills

Tools

Asset management tools

Job description

Career Opportunities: Administrator - Desk Side Services, AMT Asset Management Software (160121)

Requisition ID160121-Posted11/05/2026

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

• 1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services To Ensure Compliance With Company Policies.
• 2. Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis Using Asset Management Tools To Identify And Rectify Recurring Problems.
• 3. Conduct Knowledge Base Updates And Management, Facilitating Training Sessions For New Hires And Coaching Analysts To Enhance Team Capabilities.
• 4. Independently Resolve Tickets Within The Agreed Service Level Agreement (Sla) For Ticket Volume And Response Time, Utilizing Asset Management Software To Track And Manage Incidents Effectively.
• 5. Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) Scores By Striving For First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases.

Skill Requirements

• 1. In-Depth Knowledge Of Asset Management Services And Tools.
• 2. Strong Analytical And Problem-Solving Skills.
• 3. Proficient In Ticketing Systems And Incident Management Processes.
• 4. Excellent Communication And Interpersonal Skills.

Other Requirements

• 1. Itil Foundation Certification (Optional But Valuable).
• 2. Certification In Asset Management (Optional But Valuable)