SME - Desk Side Services, AMT Asset Management Software

HCLTech; United States; On-site; USD 100,000 - 130,000; Full time

Job summary

HCL Technologies Limited in the United States is seeking an SME in Desk Side Services within AMT Asset Management Software. You will impact operational efficiency by developing and maintaining asset management solutions, aligning with ITIL practices, and supporting ongoing client requests.

You will collaborate with cross-functional teams, mentor colleagues, review change plans, analyze performance data, and deliver quality code and documentation.

Qualifications

• Knowledge of Asset Management Services and ITIL processes.
• Strong analytical and problem-solving skills for root cause and trend analysis.
• Excellent communication, presentation, and stakeholder engagement.
• Ability to create and maintain SOPs and knowledge-sharing resources.

Responsibilities

• Ensure timely resolution of escalated incidents within Asset Management Services.
• Mentor team members on best practices and maintain SOPs.
• Review change orders and participate in capacity planning.
• Engage with customers to gather feedback and improve satisfaction.
• Analyze performance data and prepare reports for stakeholders.

Skills

Asset management

Analytical thinking

Problem solving

Communication skills

Documentation

Education

ITIL Foundation Certification

Asset Management Best Practices Certification

Job description

Career Opportunities: SME - Desk Side Services, AMT Asset Management Software (87816)

Requisition ID87816-Posted10/29/2026

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. 1. Ensure On-Time Resolution And Adherence To Quality Compliance For Escalated Incident Tickets By Analyzing Issues Within Asset Management Services Frameworks, Aligning Responses With Agreed Slas.
2. 2. Facilitate Value-Added Activities, Including Mentoring Team Members On Asset Management Services Best Practices, Preparing Standard Operating Procedures (Sops), And Maintaining Comprehensive Documentation To Support Operational Excellence And Knowledge Sharing.
3. 3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, Actively Participating In Capacity Planning Sessions To Align Resources Effectively.
4. 4. Actively Engage In Customer Meetings To Gather Feedback, Address Concerns, And Enhance Customer Satisfaction Levels, Ensuring A Positive Experience Through Effective Communication.
5. 5. Validate And Analyze Performance Data, Including Root Cause Analysis And Trend Analysis, Generating Insightful Reports To Present Findings And Recommendations To Key Business Stakeholders.

Skill Requirements

1. 1. In-Depth Knowledge And Expertise In Asset Management Services.
2. 2. Strong Analytical And Problem-Solving Skills, With The Ability To Conduct Root Cause And Trend Analysis.
3. 3. Excellent Communication And Presentation Skills, Enabling Effective Stakeholder Engagement.
4. 4. Proficiency In Creating And Maintaining Documentation, Including Sops And Knowledge-Sharing Resources.

Other Requirements

1. 1. Itil Foundation Certification Is Optional But Valuable.
2. 2. Certification In Asset Management Best Practices Is Recommended