Asset & CMMS Call Center Coordinator

Amentum; Groton (CT); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Educational reimbursement

Paid time off

Job summary

Amentum at the Groton, CT client site seeks an Asset Management Coordinator/Call Center Administrator to manage service requests, enter CMMS data, and coordinate with vendors and technicians. This role focuses on delivering responsive customer service and accurate record-keeping.

The position requires teamwork, attention to detail, and proficiency with MS Office, with a schedule of Monday–Friday, 6:00 am to 2:30 pm; additional hours may be required based on business demand.

Qualifications

• High School Diploma or demonstrated equivalent.
• One year of experience answering and routing incoming calls; business education may substitute year for year.
• Familiar with facilities equipment descriptors such as HVAC, plumbing, and electrical.
• Excellent customer communication and customer service skills required.
• Ability to obtain a security access badge at our client’s location.
• Ability to read and understand information contained in documents; proficient in Microsoft products.
• Must be able to obtain and maintain facility credentials/authorization; US Citizenship or Permanent Residency required.
• This position does not include sponsorship for United States work authorization.

Responsibilities

• Inputs phone calls, e-mail, or hard copy information into a CMMS.
• Monitors and acts on work order queues and assigns to the correct scheduling group.
• Coordinates some outside service calls with specific vendors.
• Dispatches technicians to perform reactive maintenance work.
• Enters work order information, sets priority, and forwards work order for processing.
• Maintains and updates records, reports, files and communications.
• Responds to customer work order status inquiries.
• Reviews, enters and tracks MRO purchasing requisitions.

Skills

MS Office proficiency

Customer service

Clear communication

Education

High School Diploma or equivalent

Tools

CMMS

EAMS

Job description

Amentum at the Groton, CT client site seeks an Asset Management Coordinator/Call Center Administrator to manage service requests, enter CMMS data, and coordinate with vendors and technicians. This role focuses on delivering responsive customer service and accurate record-keeping.

The position requires teamwork, attention to detail, and proficiency with MS Office, with a schedule of Monday–Friday, 6:00 am to 2:30 pm; additional hours may be required based on business demand.