Assessment Coordinator: Patient Access & Admissions

The Psychiatric Institute; Washington, Northern (District of Columbia, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Loan Forgiveness Program if offered.

Competitive Compensation & Generous PT

Excellent Medical, Dental, Vision and药

401(K) with company match

SoFi Student Loan Refinancing Program

Career development opportunities

Job summary

The Psychiatric Institute of Washington is seeking an Assessment Coordinator to support patients and families during critical moments. You will conduct compassionate interviews, perform clinically informed assessments, and align with the Business Office and Utilization Review to streamline admissions and certifications.

In this fast-paced role, you’ll help navigate insurance benefits, arrange financial onboarding, and ensure smooth patient access.

Qualifications

• LPC or LICSW licensure in DC.
• Master's Degree in Social Work or clinical mental health.
• 1–3 years of intake/admissions experience in a psychiatric/ managed care setting.
• Experience coordinating with referral agencies.
• BLS or CPR certification.
• Knowledge of crisis intervention procedures.
• Familiarity with voluntary/involuntary admission procedures.

Responsibilities

• Conduct comprehensive needs assessments for all scheduled patients and determine appropriate clinical dispositions.
• Document patient responses, ensure completion of pre-evaluation questionnaires, and maintain accurate admission/discharge tracking each shift.
• Coordinate daily with supervisors to prioritize follow-ups, complex cases, tours, and workload for 24-hour assessment coverage.
• Schedule diagnostic evaluations within 24 hours and confirm all appointments; follow up on no-shows to support continuity of care.
• Provide patient support by explaining insurance benefits, completing financial arrangements, and orienting admitted patients to hospital expectations.
• Offer facility tours to prospective patients and their families; act as a patient advocate when needed.
• Manage referral communication, including obtaining referral source details, contacting clinicians, and thanking referral partners at admission.
• Review test-call results and contribute to corrective action plans to improve service quality.
• Participate in admissions operations during night shifts, including census tracking and admissions processing.
• Support department functions through staff training, QA data collection and review, staff development initiatives, weekly meetings, and committee participation.

Skills

LPC or LICSW

MSW or clinical mental health

Intake/admissions experience

Referral coordination with agencies

BLS/CPR certification

Crisis intervention procedures

Admission procedures (voluntary/invol)

Education

Master's Degree in Social Work or clinical mental health field

Job description

The Psychiatric Institute of Washington is seeking an Assessment Coordinator to support patients and families during critical moments. You will conduct compassionate interviews, perform clinically informed assessments, and align with the Business Office and Utilization Review to streamline admissions and certifications.

In this fast-paced role, you’ll help navigate insurance benefits, arrange financial onboarding, and ensure smooth patient access.