Clinical Intake & Access Coordinator

Universal Hospital Services Inc.; Washington (District of Columbia); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Loan Forgiveness Program

Competitive Compensation

401(K) with company match

Job summary

Universal Health Services’ Psychiatric Institute of Washington is seeking an Assessment Coordinator to support patients aged 5–65+ and families through compassionate interviews and assessments. You will collaborate with the Business Office for financial onboarding and with Utilization Review to secure certifications for admitted patients, thriving in a fast-paced, team-oriented setting.

The role emphasizes multi-disciplinary collaboration, accurate intake and admissions processes, and enhancing

Qualifications

• LPC or LICSW in the District of Columbia.
• Master's Degree in Social work or a clinical mental health field.
• One or more years of experience working in a psychiatric and chemical dependency setting.
• At least 1-3 years of intake/admissions experience in a managed care setting.
• Experience working with referral agencies to provide patient support.
• BLS or CPR from the American Heart Association.
• Working knowledge of crises intervention procedures.
• Working knowledge of voluntary admission and involuntary procedures for court commitment.

Responsibilities

• Conduct comprehensive needs assessments for all scheduled patients and determine appropriate clinical dispositions.
• Document patient responses, ensure completion of pre-evaluation questionnaires, and maintain accurate admission/discharge tracking each shift.
• Coordinate daily with supervisors to prioritize follow-ups, complex cases, tours, and workload for 24-hour assessment coverage.
• Schedule diagnostic evaluations within 24 hours and confirm all appointments; follow up on no-shows to support continuity of care.
• Provide patient support by explaining insurance benefits, completing financial arrangements, and orienting admitted patients to hospital expectations.
• Offer facility tours to prospective patients and their families; act as a patient advocate when needed.
• Manage referral communication, including obtaining referral source details, contacting clinicians, and thanking referral partners at admission.
• Review test-call results and contribute to corrective action plans to improve service quality.
• Participate in admissions operations during night shifts, including census tracking and admissions processing.
• Support department functions through staff training, QA data collection and review, staff development initiatives, weekly meetings, and committee participation.

Education

LPC or LICSW in District of Columbia

Master's Degree in Social work or a clinical mental health field

One or more years of experience working in a psychiatric and chemical dependency setting

At least 1-3 years of intake/admissions experience in a managed care setting

Experience working with referral agencies to provide patient support

BLS or CPR from the American Heart Association

Working knowledge of crises intervention procedures

Working knowledge of voluntary admission and involuntary procedures for court commitment

Job description

Universal Health Services’ Psychiatric Institute of Washington is seeking an Assessment Coordinator to support patients aged 5–65+ and families through compassionate interviews and assessments. You will collaborate with the Business Office for financial onboarding and with Utilization Review to secure certifications for admitted patients, thriving in a fast-paced, team-oriented setting.

The role emphasizes multi-disciplinary collaboration, accurate intake and admissions processes, and enhancing