Assessment Coordinator (MA/MSW)

Universal Hospital Services Inc.; Washington (District of Columbia); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Loan Forgiveness Program

Competitive Compensation

401(K) with company match

Job summary

Universal Health Services’ Psychiatric Institute of Washington is seeking an Assessment Coordinator to support patients aged 5–65+ and families through compassionate interviews and assessments. You will collaborate with the Business Office for financial onboarding and with Utilization Review to secure certifications for admitted patients, thriving in a fast-paced, team-oriented setting.

The role emphasizes multi-disciplinary collaboration, accurate intake and admissions processes, and enhancing

Qualifications

• LPC or LICSW in the District of Columbia.
• Master's Degree in Social work or a clinical mental health field.
• One or more years of experience working in a psychiatric and chemical dependency setting.
• At least 1-3 years of intake/admissions experience in a managed care setting.
• Experience working with referral agencies to provide patient support.
• BLS or CPR from the American Heart Association.
• Working knowledge of crises intervention procedures.
• Working knowledge of voluntary admission and involuntary procedures for court commitment.

Responsibilities

• Conduct comprehensive needs assessments for all scheduled patients and determine appropriate clinical dispositions.
• Document patient responses, ensure completion of pre-evaluation questionnaires, and maintain accurate admission/discharge tracking each shift.
• Coordinate daily with supervisors to prioritize follow-ups, complex cases, tours, and workload for 24-hour assessment coverage.
• Schedule diagnostic evaluations within 24 hours and confirm all appointments; follow up on no-shows to support continuity of care.
• Provide patient support by explaining insurance benefits, completing financial arrangements, and orienting admitted patients to hospital expectations.
• Offer facility tours to prospective patients and their families; act as a patient advocate when needed.
• Manage referral communication, including obtaining referral source details, contacting clinicians, and thanking referral partners at admission.
• Review test-call results and contribute to corrective action plans to improve service quality.
• Participate in admissions operations during night shifts, including census tracking and admissions processing.
• Support department functions through staff training, QA data collection and review, staff development initiatives, weekly meetings, and committee participation.

Education

LPC or LICSW in District of Columbia

Master's Degree in Social work or a clinical mental health field

One or more years of experience working in a psychiatric and chemical dependency setting

At least 1-3 years of intake/admissions experience in a managed care setting

Experience working with referral agencies to provide patient support

BLS or CPR from the American Heart Association

Working knowledge of crises intervention procedures

Working knowledge of voluntary admission and involuntary procedures for court commitment

Job description

Responsibilities

The Psychiatric Institute of Washington is a 130-bed facility with inpatient, outpatient and partial hospitalization programs. Excellence in behavioral health programs for children, adolescents and adults has been the mission of PIW since it opened nearly 50 years ago. As one of the first and only freestanding psychiatric care facilities in Washington, DC, our team has a reputation for providing innovative care. We strive for excellence, never losing sight of providing patients with hope – hope that although their stay is relatively brief, they may find the way to a brighter, healthier future.

About Us | Mental Health | Psychiatric Institute of Washington

The Assessment Coordinator is a patient‑centered role supporting them and their families during some of their most important moments. This position serves as the first point of contact for individuals ages 5–65+, conducting compassionate interviews and clinically informed assessments to determine the best path forward for care. The Assessment Coordinator collaborates closely with our Business Office to ensure smooth financial onboarding and partner with Utilization Review to secure certifications for admitted patients. If you’re someone who thrives in a fast‑paced environment, values teamwork, and is motivated by making a real impact on patient access and experience, this is a role where you can truly shine.

Job Duties/Responsibilities

• Conduct comprehensive needs assessments for all scheduled patients and determine appropriate clinical dispositions.
• Document patient responses, ensure completion of pre‑evaluation questionnaires, and maintain accurate admission/discharge tracking each shift.
• Coordinate daily with supervisors to prioritize follow‑ups, complex cases, tours, and workload for 24‑hour assessment coverage.
• Schedule diagnostic evaluations within 24 hours and confirm all appointments; follow up on no‑shows to support continuity of care.
• Provide patient support by explaining insurance benefits, completing financial arrangements, and orienting admitted patients to hospital expectations.
• Offer facility tours to prospective patients and their families; act as a patient advocate when needed.
• Manage referral communication, including obtaining referral source details, contacting clinicians, and thanking referral partners at admission.
• Review test‑call results and contribute to corrective action plans to improve service quality.
• Participate in admissions operations during night shifts, including census tracking and admissions processing.
• Support department functions through staff training, QA data collection and review, staff development initiatives, weekly meetings, and committee participation.

Benefit Highlights

• Loan Forgiveness Program if offered.
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Qualifications

• LPC or LICSW in the District of Columbia
• Master's Degree in Social work or a clincial mental health field
• One or more years of experience working in a psychiatric and chemical dependency seting
• At least 1-3 years of intake/admissions experience in a managed care setting
• Experience working with referral agencies to provie patient support
• BLS or CPR from the American Heart Association
• Working knowledge of crises intervention procedures
• Working knowledge of voluntary admission and involuntary procedures for court committment