Aspiring Restaurant Leader - 90-Day Path

Workstream; Warrensville Heights (OH); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Paid training

Scholarship and tuition assistance

Competitive pay

Health insurance

Retirement matching

Free meals

Family discounts

Job summary

Chick-fil-A Harvard Park is seeking an Entry-Level Leader who is ready to develop business acumen in a fast-paced restaurant environment. This role offers an accelerated leadership track and hands-on training.

You will lead a team to deliver hospitality, maintain food safety standards, and coach team members. The position emphasizes guest experience, teamwork, reliability, and a servant-hearted leadership style. Strong communication is valued, with weekend availability required.

Qualifications

• Minimum 18+ years old.
• 2+ years of customer service experience preferred.
• 2+ years of leadership experience preferred.
• Hard-working and team-oriented.
• Servant-hearted leadership style.
• Commitment to continuous improvement.
• Excellent communication skills.
• High emotional intelligence.
• Strong commitment to superior customer service.
• Ability to manage Team Member behavioral and performance issues.
• Highest level of integrity because of influence on the business.
• Ability to make quick decisions in a fast-paced environment.
• Must be able to meet the hour requirements and open to working Saturdays.

Responsibilities

• Establishes an ability to lead him-/herself early and gains positive influence amongst Team Members.
• Effectively lead a team where the number one goal is to positively impact our guests.
• Execute the highest standard of hospitality to ensure a great guest experience.
• Coach, teach, and train Team Members on policies and procedures.
• Build relationships and treat all Team Members with respect.
• Maintain food safety and cleanliness standards.
• Ensure that Team Members work at a pace to maintain the restaurant's established speed of service guidelines.
• Ensure that workstations are clean at all times.
• Executes proper security and cash handling procedures while holding cashiers accountable.
• Ensure that Team Members monitor dining room, restroom, parking lot, and overall facility cleanliness.
• Addresses guest issues that may arise and consults with management regarding complex issues.

Skills

Customer service

Leadership

Teamwork

Communication

Decision making

Job description

Chick-fil-A Harvard Park is seeking an Entry-Level Leader who is ready to develop business acumen in a fast-paced restaurant environment. This role offers an accelerated leadership track and hands-on training.

You will lead a team to deliver hospitality, maintain food safety standards, and coach team members. The position emphasizes guest experience, teamwork, reliability, and a servant-hearted leadership style. Strong communication is valued, with weekend availability required.