Ski Rental Operations Lead | Inventory & Guest Experience

Sugarloaf Mountain Corporation; Snoqualmie Pass (WA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Sick time accrual

401(k) with discretionary match

Job summary

The Summit at Snoqualmie is seeking an Assistant Rental Manager to support the Rental Manager in overseeing ski and snowboard rental operations across all locations. You will focus on inventory control, guest service, daily reporting, and leadership support to ensure smooth operations and a high standard of guest satisfaction.

Work closely with Supervisors to coach staff, manage escalations, and optimize fleet allocation.

Qualifications

• Strong organizational, communication, and problem-solving skills.
• Experience supervising rental operations at ski resorts, retail, or hospitality.
• Working knowledge of alpine ski and snowboard rental equipment and operations.
• Experience with inventory tracking, reconciliation, and loss prevention.
• Ability to analyze data and identify trends for operational decisions.
• Ability to handle high-volume, fast-paced environments.

Responsibilities

• Build systems to reduce equipment loss and optimize fleet allocation by location and product category.
• Oversee daily tracking and reconciliation of rental inventory across locations.
• Audit missing, overdue, damaged, and non-returned equipment and resolve discrepancies.
• Coordinate with resort services to ensure smooth workflow and positive guest experience during peak periods.
• Manage escalations and act as Manager on Duty.
• Coach and support Supervisors and assist with performance conversations.
• Handle guest concerns and billing disputes, and support service recovery.

Skills

Organizational skills

Communication skills

Problem-solving

Supervisory experience

Inventory tracking

Data analysis

Multi-location management

Job description

The Summit at Snoqualmie is seeking an Assistant Rental Manager to support the Rental Manager in overseeing ski and snowboard rental operations across all locations. You will focus on inventory control, guest service, daily reporting, and leadership support to ensure smooth operations and a high standard of guest satisfaction.

Work closely with Supervisors to coach staff, manage escalations, and optimize fleet allocation.