Aspiring Director of Guest Experience

Chick-fil-A; Chicopee (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Scholarship opportunities

Free College through Point University

Closed on Sundays

Job summary

A leading fast-food restaurant is seeking a Director to lead a high-performing team in Chicopee, Massachusetts. This role involves overseeing daily operations, training staff, and ensuring exceptional customer service. Ideal candidates will possess strong leadership qualities, excellent communication skills, and the ability to problem-solve effectively. Join a workplace that emphasizes teamwork, personal growth, and positive impact in the community, while offering a competitive pay package and various benefits.

Qualifications

• Ability to smile and create emotional connections with Guests.
• Reliable and displays strong people skills.
• Experience in leadership roles is preferred.

Responsibilities

• Participate in day-to-day activities in a high-volume restaurant.
• Provide immediate and respectful responses to Guests' needs.
• Train new hires and set the tone for shifts.
• Lead shifts as a key holder and ensure effective communication.

Skills

Strong people skills

Problem-solving skills

Commitment to superior customer service

Education

Associate degree or higher

Job description

Chick-fil-A - Director in Training

Are you passionate about providing excellent service and creating unforgettable experiences for others?

Do you enjoy going the extra mile to ensure that every guest feels special?

As a Director in Training, you will build leadership skills while consistently demonstrating our core values, embracing the Chick-fil-A culture, and having a servant's heart. In this role, you will be responsible for inspiring and guiding our Team Members to do the same.

You must have a passion for people and for serving others, a strong character, initiative, and a sense of urgency at all times. Directors are responsible for supporting and executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. Directors lead by example and set the tone that others will follow.

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Tuition-Free School through Point University
• Competitive pay
• Employee Meal Discount

Director Responsibilities:

• Participating operationally in day-to-day activities in a high-volume, fast-paced Restaurant
• Offer an immediate and respectful response to the guest's needs
• Assist in the training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize the day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve others
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior professional experience leading a team or educational equivalent

Working at a Chick-fil-A® Chicopee/ West Springfield is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Our Chick-fil-A restaurants are locally owned and operated by independent, franchised Operator Robert Hewes, who invests in the future of their Team Members and gives back to their community.
Growing Servant Leaders 24/6 LLC proudly operates both Chick-fil-A Chicopee & Chick-fil-A West Springfield