Aspiring Bakery Operations Leader

Insomniacookies; Wilmington (NC); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive pay + bonus eligibility

Medical, dental, vision & petinsurance

Paid vacation + wellness days

Career development pipeline into BOM

Free cookies every shift

Fun, fast-paced team culture

Job summary

Insomnia Cookies in Wilmington, NC is seeking an Assistant Bakery Operations Manager to lead day-to-day bakery operations and help develop the next generation of Bakery Operations Managers. This role blends hands-on execution with talent development and team leadership to run a bakery with urgency and accountability.

You will support scheduling, staffing, coaching, and training of hourly staff, and you may step in for the BOM when needed.

Qualifications

• 1+ year leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline and attention to detail.
• Ability to coach and develop hourly team members.
• Comfortable working in fast-paced, high-volume environments.
• Ability to perform all bakery roles during peak business periods.
• Strong communication and problem-solving skills.

Responsibilities

• Execute core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists.
• Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards.
• Support ordering, inventory accuracy, and shrink control.
• Assist in schedule creation and labor execution to meet operational targets.
• Support recruiting, interviewing, onboarding, and training of new staff.
• Deliver consistent coaching and real-time performance feedback.
• Hold team members accountable to standards while reinforcing a growth mindset culture.
• Ensure onboarding and training programs are executed to company standards.
• Manage bakery operations independently in the absence of the BOM.
• Model urgency, accountability, and operational discipline.
• Partner with BOM and Area leadership to identify operational gaps and implement solutions.
• Maintain continuity of operations during leadership transitions or staffing shortages.

Skills

Leadership

Scheduling

Coaching

Communication

Problem-solving

Attention to detail

Fast-paced environment

Job description

Insomnia Cookies in Wilmington, NC is seeking an Assistant Bakery Operations Manager to lead day-to-day bakery operations and help develop the next generation of Bakery Operations Managers. This role blends hands-on execution with talent development and team leadership to run a bakery with urgency and accountability.

You will support scheduling, staffing, coaching, and training of hourly staff, and you may step in for the BOM when needed.