Asesor de Servicio Automotriz: Crece con Servicio Superior

Point S - Palo Cedro and Redding; Redding (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Paid time off

Stable hours

Training & advancement

Insurance after 60 days

Competitive wages

Job summary

Point S Redding/Palo Cedro invites applications for a Service Advisor to be the main liaison between customers and the service department, ensuring clear communication of needs, services, and costs. The role emphasizes accuracy, customer satisfaction, and coordination with technicians to schedule and track repairs.

Our team values strong communication, a positive attitude, and dedication to high-quality service; a competitive benefits package and growth opportunities are offered.

Qualifications

• High School Diploma or Equivalent.
• Tech or vocational training in automotive repair or tire tech a plus.
• Willingness to pursue TIA certification with company support.
• Valid driver's license and clean driving record.
• Customer service experience in automotive or related industries.
• Knowledge of automotive maintenance basics.
• Excellent communication skills with customers and technicians.
• Strong customer service focus and problem-solving ability.
• Ability to manage multiple tasks and schedules.
• Proficiency with POS and appointment scheduling software.
• Ability to upsell services based on vehicle condition.

Responsibilities

• Perform all duties and skills of a Service Advisor.
• Understand the skills and processes of Service Technician II.
• Conduct an in-depth inspection of the customer's vehicle to identify tires and mechanical issues.
• Documenting the customer's concerns and collecting relevant information.
• Recommending tires and basic services based on the vehicle's condition.
• Providing clear explanations of recommended tires and services, including costs and timeframes.
• Providing customers with accurate cost estimates for proposed tires and services.
• Scheduling tires and basic mechanical service.
• Higher level of communication with service technicians and customers.
• Suggest preventive maintenance services and upsell additional services when appropriate.
• Educating customers about the importance of routine maintenance.
• Ordering necessary Tires for customers.
• Understanding inventory and ensuring the availability of required tires.
• Educating customers on tire and basic service best practices and answering questions.

Skills

Customer service

Communication

Multi-tasking

Scheduling

Upselling

Vehicle knowledge

Team coordination

Problem solving

Education

High School Diploma or Equivalent

Technical or vocational training in automotive repair or tire technology

Tools

POS software

Appointment scheduling software

Microsoft Office

Job description

Point S Redding/Palo Cedro invites applications for a Service Advisor to be the main liaison between customers and the service department, ensuring clear communication of needs, services, and costs. The role emphasizes accuracy, customer satisfaction, and coordination with technicians to schedule and track repairs.

Our team values strong communication, a positive attitude, and dedication to high-quality service; a competitive benefits package and growth opportunities are offered.