Airport Agent - BFD

Skywest; Lewis Run (PA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Worldwide flight benefits for you and/

Job summary

SkyWest Airlines is seeking airport agents to deliver exceptional customer service at the point of entry to flight operations. Responsibilities include ticketing, rebooking, boarding, baggage handling, and assisting passengers with special needs.

The role involves outdoor work in all weather conditions and requires flexibility for split shifts. Eligibility includes 18+ years, a valid driver’s license, a High School Diploma or GED, and the ability to pass background checks and drug screening.

Qualifications

• Must be 18 years of age or older.
• Possess a valid, unrestricted, state-issued driver’s license
• Have a High School Diploma or GED
• Pass a background check and drug screening
• Legally authorized to work in the United States without sponsorship
• Basic knowledge of fundamental computer programs for record-keeping and baggage routing
• Lift 50 pounds with or without reasonable accommodation
• Adaptability to changing priorities and effective time management skills
• This position requires a flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays
• Part-time and full-time positions may be available
• $16 per hour

Responsibilities

• Load and unload customer luggage, airfreight, and company mail onto and off aircraft
• Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, assist customers who arrive without their luggage, and rebook passengers, all in a prompt and friendly manner
• Escort passengers and customers with special needs safely and courteously
• Marshal aircraft in and out of the ramp area
• This position requires you to work outside in all weather conditions
• Service aircraft as needed
• Other duties as assigned

Skills

Customer service

Teamwork

Adaptability

Time management

Basic computer skills

Lifting ability

Education

High School Diploma or GED

Job description

About SkyWest

SkyWest Airlines is the career destination for more than 16,000 professionals who are literally "going places" with their careers.

SkyWest offers the best careers in the regional airline industry. SkyWest, Inc. was named one of "America’s Best Employers" by Forbes in 2022 and is committed to providing outstanding career opportunities for every team member.

While our business reputation is based upon our stability, operational and fiscal savvy, the true essence of SkyWest's success has always been our people. We operate in a customer-focused, team-based environment and provide limitless opportunities for dedicated individuals to move their careers in a positive direction. Bring your positive attitude, skills, and commitment to the SkyWest team and take your career to new heights!

As a SkyWest employee, you’ll enjoy a variety of benefits:

• Worldwide flight benefits for you and your family
• 401(k) match
• Profit sharing
• Working in a great team atmosphere
• The potential to advance within the company
• Shift-trade flexibility

Primary Job Duties

Airport agents are primarily responsible for ensuring excellent customer service while performing a variety of tasks, including, but not limited to ticketing and rebooking passengers, boarding flights, assisting passengers with special needs, resolving customer concerns, and more.

Responsibilities

• Load and unload customer luggage, airfreight, and company mail onto and off aircraft
• Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, assist customers who arrive without their luggage, and rebook passengers, all in a prompt and friendly manner
• Escort passengers and customers with special needs safely and courteously
• Marshal aircraft in and out of the ramp area
• This position requires you to work outside in all weather conditions
• Service aircraft as needed
• Other duties as assigned

Minimum Requirements

• 18 years of age or older
• Possess a valid, unrestricted, state-issued driver’s license
• Have a High School Diploma or GED
• Pass a background check and drug screening
• Legally authorized to work in the United States without sponsorship
• Basic knowledge of fundamental computer programs for record-keeping and baggage routing
• Lift 50 pounds with or without reasonable accommodation
• Adaptability to changing priorities and effective time management skills
• Strong teamwork and collaboration skills
• This position requires a flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays
• Part-time and full-time positions may be available
• $16 per hour

Physical and Other Requirements

• This is not a Department of Transportation safety-sensitive position

Training Schedule

Regardless of whether this is a part-time or full-time position, full-time hours are required during the training period. Training days and hours may vary based on course schedules. Full attendance, punctuality, and successful completion of all required training are required for continued employment. Training dates and times are subject to change.