Arts Office Assistant: Box Office & Sales Support

Citadel Theatre; Lake Forest (IL); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Citadel Theatre in Lake Forest is seeking an Office Assistant to support ticket sales, box office operations, and general office tasks in a friendly, sales-minded capacity. This part-time role focuses on connecting with patrons, supporting marketing efforts, and helping ensure smooth theatre operations.

The ideal candidate is customer-focused, proactive, and eager to contribute to a vibrant community theatre portfolio.

Qualifications

• Strong customer service and communication skills.
• Organized, detail-oriented, and able to manage multiple tasks.
• Comfortable with sales outreach and phone communication.
• Basic computer proficiency; willingness to learn ticketing systems.
• Interest in theatre or arts administration is a plus.

Responsibilities

• Supporting group and single ticket sales by phone and email while collaborating with the marketing team on messaging and promotions.
• Assisting with daily box office and office operations, including processing ticket orders by phone and online.
• Helping coordinate special mailings and marketing projects, including postcard campaigns.
• Assisting staff with special projects and event preparation.
• Collaborating with the entire Citadel team and gaining hands-on experience in all aspects of theatre operations.

Skills

Customer service

Communication

Organized

Detail-oriented

Sales outreach

Phone communication

Ticketing basics

Job description

Citadel Theatre in Lake Forest is seeking an Office Assistant to support ticket sales, box office operations, and general office tasks in a friendly, sales-minded capacity. This part-time role focuses on connecting with patrons, supporting marketing efforts, and helping ensure smooth theatre operations.

The ideal candidate is customer-focused, proactive, and eager to contribute to a vibrant community theatre portfolio.