Around-the-Clock IT Operations Technician (Data Center)

Protective Life; Birmingham (AL); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Pension plan

401(k) with company match

Paid time off

Job summary

Protective Life is seeking an IT Operations role in our Data Center Operations team. The role supports 7x24x365 monitoring of mainframe, distributed systems, and networks to ensure SLA-driven service delivery.

Responsibilities include evaluating alerts, coordinating incident response, performing routine maintenance, and supporting Change and Incident Management processes with knowledge of z/OS, AS400, and industry tools.

Qualifications

• Minimum 1-3 years of technical school training or equivalent work experience.
• Technical certifications (e.g., CompTIA A+, Network+) or relevant coursework is a plus.
• Minimum 1-3 years of professional, technical, and customer support experience in a corporate environment is required.

Responsibilities

• Distributed System/Network/Environmental/Mainframe Monitoring.
• Ensures mainframe and distributed system availability and production scheduling.
• Monitors mainframe and AS400 operations using TSO, OMEGAMON, TMON, and mainframe consoles.
• Monitors servers and applications utilizing WhatsUp Gold and available resources.
• Monitors network infrastructure using SolarWinds and available resources.
• Monitors facility environmental systems using Environet and available resources.
• Monitors business-critical APIs utilizing the available monitoring resources.
• IT Operations Support.
• Executes manual cycles and jobs using IBM z/OS mainframe and AS400 to ensure timely service level agreements (SLA) in support of corporate business operations.
• Provides Control-M support to application development and other IT operations teams, as required (i.e., manipulating errored jobs, holding and releasing jobs for delayed cycles, etc.)
• Accomplish daily turnover and status reports, as required.
• Identify, report, coordinate, and document system abnormalities.

Skills

Team-first mindset

Attention to detail

Communication skills

Customer service

Analytical thinking

Technical troubleshooting

Windows OS

LAN/WAN/Citrix

TCP/IP networking

Ability to lift

Education

Technical school training

CompTIA A+ or Network+ certifications

Tools

TSO

OMEGAMON

TMON

WhatsUp Gold

SolarWinds

Environet

Control-M

Job description

Protective Life is seeking an IT Operations role in our Data Center Operations team. The role supports 7x24x365 monitoring of mainframe, distributed systems, and networks to ensure SLA-driven service delivery.

Responsibilities include evaluating alerts, coordinating incident response, performing routine maintenance, and supporting Change and Incident Management processes with knowledge of z/OS, AS400, and industry tools.