ARO Prep Tech Associate -TLB

State of Georgia; United States; On-site; USD 42,000 - 43,000; Full time

Benefits offered by this job

Retirement Plan

Health Insurance

Paid Time Off

Holidays

Annual Leave

Sick Leave

Job summary

The State of Georgia, Department of Labor, is seeking an ARO Prep Tech Associate to support appeal processing and docketing tasks in a public service environment. The role requires accurate data handling, strong Excel skills, and effective communication with internal and external stakeholders.

As part of the GDOL transformation, you will help maintain Board records, respond to inquiries, and support daily docketing operations to ensure efficient case management and public service delivery.

Qualifications

• High school diploma/GED and one year of experience in an office setting using computer software.
• One year or more years of customer service experience
• One year or more years of claims experience AND/OR One year or more years of experience handling or processing appeals related to unemployment insurance claims

Responsibilities

• Receives, reviews, processes, and dockets appeal requests.
• Investigates the facts related to each appeal request and evaluates the evidence to conclude what actions to take.
• Creates and maintains electronic appeal files.
• Ensures Board of Review records are updated with proper notes and entries.
• Ensures Board of Review staff is updated on assigned cases and files.

Skills

Customer service

Attention to detail

Education

Associate degree in business or related field

Tools

Microsoft Excel

Job description

Job Title

ARO Prep Tech Associate -TLB

Agency

Department of Labor

Job Requisition ID

JR0000007070

Shift

Day (United States of America)

Compensation

$42,656.00/YR.

Job Location

148 Andrew Young International Blvd. NE, Atlanta, Georgia, 30303.

Job Summary

The Georgia Department of Labor (GDOL) is transforming into a forward-thinking, future-focused, and resilient organization — one that anticipates change and leads with purpose. As part of this transformation, we are building a more connected and collaborative organization where information flows quickly, awareness is shared, and teams seamlessly work together. This modern, adaptive approach strengthens our ability to respond to emerging needs, serve the public more effectively, and create meaningful impact. Join us and be part of GDOL's mission-driven team shaping the future.

Job Description

Job Description: ARO Prep Tech Associate - TLB (Legal Secretary 1) Job Code: LET020 Pay Grade: F Salary: $42,656.00/Yr.

Essential Functions & Responsibilities

• Receives, reviews, processes, and dockets appeal requests.
• Investigates the facts related to each appeal request and evaluates the evidence to conclude what actions to take.
• Creates and maintains electronic appeal files.
• Ensures Board of Review records are updated with proper notes and entries.
• Ensures Board of Review staff is updated on assigned cases and files.
• Answers Board of Review inquiries and provides information regarding the Board and Board cases to external and internal customers.
• Creates and sends daily Board docketing calendar.

Preferred Qualifications

• Associate degree in business or related field from an accredited University or College
• Possess intermediate or higher expertise in Microsoft Excel
• One (1) year or more years of claims experience AND/OR One (1) year or more years’ experience handling or processing appeals related to unemployment insurance claims
• One (1) year or more years of customer service experience

Benefits

• Georgia Defined Contribution Retirement Plan
• Health Insurance (multiple plans)
• Flexible / Voluntary Benefits
• Flexible Spending Accounts (healthcare and dependent care)
• Dental
• Vision
• Life
• Disability
• Long Term Care
• Legal
• Paid Time Off
• 13 Holidays
• Annual Leave
• Sick Leave
• Other Leave, including Parental Leave
• Employee Assistance Program
• Employee Discounts
• Employee Purchasing Program

Additional Information

In addition to a competitive salary, the Georgia Department of Labor offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account.

Equal Opportunity Statement

The Georgia Department of Labor is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those circumstances permitted or mandated by law).

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.

Minimum Qualifications

High school diploma/GED and one (1) year of experience in an office setting using computer software.

Applicant Support

Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government Information

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.