Arizona Tier 1 Tech Support Pro — Fast-Paced Help

Harris; United States; Remote; USD 20,000 - 29,000; Full time

Job summary

Harris in Arizona is seeking a Tier 1 Technical Support Representative for day shift, 40 hours/week. Training is Monday–Friday 7am–4pm for approximately 4 weeks; permanent shifts are Monday–Friday 8am–5pm. Location requires residency in Arizona.

The role pays $18/hour. You will support our national and local Enterprise Business accounts by troubleshooting and/or resolving customer calls or cases by following set processes in an ever-changing environment.

Qualifications

• Bachelor’s degree in Computer Science or related field, or relevant experience.
• 1+ year of customer service or technical support experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.

Responsibilities

• Answer inbound GPS troubleshooting calls (20-25 daily est.)
• Respond to inbound GPS troubleshooting emails, cases (20-30 daily est.)
• Track all troubleshooting activities in CRM system – Sales Force
• Must be able to work multiple systems at a time efficiently while on a call or working cases
• Learn, understand, and support multiple products and services within a technical support department
• Manage multiple support cases at one time as well as
• Meet support SLA’s and provide superior customer support
• Follow Knowledge Base Articles / create Technical Notes
• Work with support and/or product development personnel to troubleshoot and workaround product issues
• Advocate for the client to ensure timely and accurate issue resolution.
• Document and track client interactions and resolutions.
• Continuously improve knowledge of the company’s products and services.

Skills

Customer service

Technical support

Communication

Team collaboration

Education

Bachelor’s degree in Computer Science or related field

Job description

Harris in Arizona is seeking a Tier 1 Technical Support Representative for day shift, 40 hours/week. Training is Monday–Friday 7am–4pm for approximately 4 weeks; permanent shifts are Monday–Friday 8am–5pm. Location requires residency in Arizona.

The role pays $18/hour. You will support our national and local Enterprise Business accounts by troubleshooting and/or resolving customer calls or cases by following set processes in an ever-changing environment.