Arizona Tier 1 Tech Support Specialist, Fast-Paced

Harris Teeter; Arizona; On-site; USD 20,000 - 29,000; Full time

Job summary

Harris Teeter is seeking a Tier 1 Technical Support Representative in Arizona. The role involves troubleshooting and resolving customer calls or cases, with day and permanent shifts. Training begins Monday–Friday, 7am–4pm for about four weeks, followed by 8am–5pm shifts.

Must reside in Arizona and work onsite to support national and local Enterprise Business accounts. Responsibilities include handling inbound GPS troubleshooting calls and emails, documenting activities in CRM, and maintaining

Qualifications

• Excellent troubleshooting and customer service skills.
• Good technical skills in Windows, Microsoft Office (Excel), and CRM (Salesforce preferred).
• Able to multitask across multiple computer applications and adapt quickly to change.
• Able to listen, comprehend, and communicate effectively and clearly on the fly.
• Recognize and escal

Responsibilities

• Answer inbound GPS troubleshooting calls (20-25 daily est.)
• Respond to inbound GPS troubleshooting emails, cases (20-30 daily est.)
• Track all troubleshooting activities in CRM system - Sales Force
• Must be able to work multiple systems at a time efficiently while on a call or working cases
• Learn, understand, and support multiple products and services within a technical support department
• Manage multiple support cases at one time as well as
• Meet support SLA's and provide superior customer support
• Follow Knowledge Base Articles / create Technical Notes
• Work with support and/or product development personnel to troubleshoot and workaround product issues
• Advocate for the client to ensure timely and accurate issue resolution.
• Document and track client interactions and resolutions.
• Continuously improve knowledge of the company's products and services.

Skills

Troubleshooting

Customer service

Multitasking

Windows proficiency

Excel proficiency

Tools

Salesforce

Job description

Harris Teeter is seeking a Tier 1 Technical Support Representative in Arizona. The role involves troubleshooting and resolving customer calls or cases, with day and permanent shifts. Training begins Monday–Friday, 7am–4pm for about four weeks, followed by 8am–5pm shifts.

Must reside in Arizona and work onsite to support national and local Enterprise Business accounts. Responsibilities include handling inbound GPS troubleshooting calls and emails, documenting activities in CRM, and maintaining