Area Supervisor: Retail Floor Leader

Ross Stores; West Bend (WI); On-site; USD 52,000 - 75,000; Full time

Job summary

Ross Stores is seeking an Area Supervisor to lead a specific store area and oversee operations as Manager on Duty. You will open/close, supervise associates, ensure a clean, customer-friendly shopping environment and execute company processes.

The role emphasizes safety, loss prevention, front-end supervision, merchandising, and team development. Strong communication, English fluency, and prior supervisory experience are essential; evening and weekend availability required.

Qualifications

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations.
• Ability to work evenings and weekends.

Responsibilities

• Open and close the store; supervise Associates; maintain a friendly, easy-to-shop environment.
• Ensure proper merchandise presentation and a clean work area at all times.
• Execute and supervise Company operational processes as needed.
• Maintain safety and security, assist with loss prevention and safety procedures.
• Train and coach associates on front-end operations and cash handling.
• Assist with payroll administration and staff scheduling as needed.

Skills

Strong communication

Customer service

Supervisory experience

POS hardware/software

Math calculations

Evenings/weekends availability

Tools

POS systems

Job description

Ross Stores is seeking an Area Supervisor to lead a specific store area and oversee operations as Manager on Duty. You will open/close, supervise associates, ensure a clean, customer-friendly shopping environment and execute company processes.

The role emphasizes safety, loss prevention, front-end supervision, merchandising, and team development. Strong communication, English fluency, and prior supervisory experience are essential; evening and weekend availability required.