Area Supervisor: Lead Store Ops & Customer Experience

Ross Stores, Inc.; Orange Park (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Ross Stores, Inc. in Orange Park, FL is seeking an Area Supervisor to lead a store section and oversee daily operations as the Manager on Duty.

You will supervise associates, ensure proper merchandising, and maintain a safe, welcoming shopping environment. You will open and close the store, train team members, enforce company policies, and collaborate with Store Leadership to deliver excellent customer service and loss prevention.

Qualifications

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations used in retail.
• Ability to work evenings and weekends.

Responsibilities

• Open and close the store and supervise associates during the shift.
• Maintain merchandise presentation and a clean, safe environment.
• Enforce company policies and store procedures; support loss prevention.
• Provide training and coaching to Associates and frontline leaders.
• Coordinate front-end operations, signing, and customer service initiatives.
• Assist with stockroom organization and back-stock management.

Skills

Verbal communication

English fluency

Customer service experience

POS familiarity

Math skills

Evenings/weekends availability

Tools

POS systems

Job description

Ross Stores, Inc. in Orange Park, FL is seeking an Area Supervisor to lead a store section and oversee daily operations as the Manager on Duty.

You will supervise associates, ensure proper merchandising, and maintain a safe, welcoming shopping environment. You will open and close the store, train team members, enforce company policies, and collaborate with Store Leadership to deliver excellent customer service and loss prevention.