Area Supervisor

Ross Stores; Sequim (WA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading off-price retailer is seeking an Area Supervisor to join their team in Sequim, WA. This role involves overseeing store operations, ensuring customer satisfaction, and managing staff. Ideal candidates will have strong leadership skills and a commitment to safety and service excellence.

Qualifications

• Excellent verbal communication skills and fluency in English.
• Previous customer service and supervisory experience preferred.
• Availability to work evenings and weekends.

Responsibilities

• Oversee store operations when acting as Manager on Duty.
• Ensure a friendly, easy-to-shop environment.
• Supervise associates and maintain safety standards.

Skills

Communication

Customer Service

Leadership

Collaboration

Tools

POS systems

Job description

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores and a strong record of success and growth. Our focus is on offering customers high-quality brands and on-trend merchandise at extraordinary savings, creating a fun and exciting treasure hunt experience.

As part of our team, you will experience:

1. Success: Our team pursues excellence while continuously learning and evolving.
2. Career growth: We develop industry-leading talent because Ross grows when our people grow.
3. Teamwork: We collaborate to solve problems and find the right solutions.
4. Our commitment to Diversity, Equality & Inclusion, and our community: We celebrate diverse backgrounds, identities, and ideas, believing that our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with ongoing learning and development opportunities.

GENERAL PURPOSE:

The Area Supervisor is part of the Store Leadership team, responsible for a specific area of the store and the overall store operations when acting as Manager on Duty. They oversee opening and closing the store, supervise associates, and ensure a friendly, easy-to-shop environment. They maintain proper merchandise presentation and a clean work area, and execute company operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritize safety, practicing safe behaviors at all times.
• Maintain awareness on the sales floor to ensure a safe shopping environment; report unsafe conditions.
• Secure the building, including entrance/exit control, EAS device checks, cash office security, and managing armored carrier pickups.
• Remove clutter and ensure clear emergency exits.
• Protect customer safety through accident prevention and emergency procedures.
• Test fire alarm systems and respond to alarms after hours.

Customer Service:

• Treat all customers, associates, and leaders with respect.
• Demonstrate professionalism, friendliness, and courtesy; recognize associates’ efforts.

Personal and Store Brand:

• Represent and support the company brand at all times.
• Maintain a professional appearance and ensure associates adhere to dress code.
• Keep store areas clean, well-maintained, and merchandised to standard.
• Manage daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns are completed per standards.
• Receive merchandise trucks as needed and process all merchandise promptly.
• Handle inbound deliveries, organize stockrooms, and assist with merchandise placement.
• Secure back-stock and ensure compliance with presentation guidelines.
• Reduce loss due to damage and manage signage and floor moves.

Loss Prevention:

• Follow Loss Prevention programs, maintain a high customer service presence, and engage with customers and associates to prevent loss.
• Safeguard confidential information and merchandise.
• Maintain PVM system and conduct package inspections.
• Follow all company loss prevention best practices.

Front End Supervision and Operations:

• Ensure front-end operations meet standards, manage lines, and train associates on register procedures.
• Control break schedules and ensure equipment functionality.
• Manage supplies and merchandise at the front end.

Fitting Rooms:

• Maintain cleanliness and organization of fitting rooms.
• Audit garment tags and ensure returned merchandise is properly processed.

Administrative Duties:

• Handle cash pulls, deposits, and front-end controls.
• Assist with payroll and other administrative tasks as assigned.

COMPETENCIES:

• Manage work processes, business acumen, planning, talent development, collaboration, leadership, communication, accountability, and execution.

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication skills and fluency in English.
• Previous customer service and supervisory experience preferred.
• Familiarity with POS systems.
• Basic math skills.
• Availability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

• Operate store equipment and spend most of the time standing, walking, and moving.
• Bend, squat, kneel, climb, carry, reach, and stoop as needed.
• Occasionally lift over 25 lbs.

SUPERVISORY RESPONSIBILITIES:

Retail associates and stockroom leads where applicable.

DISCLAIMER:

This description summarizes primary duties; it is subject to change. Ross is an equal opportunity employer, committed to diversity and legal compliance.