Area Supervisor

Hispanic Alliance for Career Enhancement; Everett (WA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Area Supervisor to join their dynamic team. In this role, you'll oversee various store operations, ensuring a safe and pleasant shopping environment while leading a team of associates. Your responsibilities will include managing customer service, supervising daily operations, and maintaining store standards. This position offers a unique opportunity for career growth in a company that values diversity and inclusion, and is committed to fostering a collaborative work environment. If you are passionate about retail and customer service, this could be the perfect fit for you!

Qualifications

• Excellent verbal communication skills and fluency in English.
• Prior customer service and supervisory experience preferred.

Responsibilities

• Oversee store operations and ensure a friendly shopping environment.
• Supervise associates and maintain safety standards.
• Manage cash pulls, bank deposits, and payroll.

Skills

Verbal Communication

Customer Service

Supervisory Experience

Point-of-Sale Systems

Basic Math Skills

Education

High School Diploma

Tools

Point-of-Sale Systems

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

1. Success: Our winning team pursues excellence while learning and evolving.
2. Career growth: We develop industry-leading talent because Ross grows when our people grow.
3. Teamwork: We work together to solve hard problems and find the right solutions.
4. Our commitment to Diversity, Equality & Inclusion, and our community: We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, we achieved revenues of $20.4 billion and are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Area Supervisor is a key member of Store Leadership, responsible for a specific area of the store, as well as overall store operations when functioning as the Manager on Duty. They oversee opening and closing the store, supervise associates, and maintain a friendly, easy-to-shop environment. They ensure proper merchandise presentation and maintain a clean work area at all times. They also execute and supervise company operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Understand safety as the top priority and practice safe behaviors.
• Maintain awareness on the sales floor to ensure a safe shopping environment; report unsafe conditions.
• Secure the building, including entrance/exit control, EAS device checks, cash office security, and handling armored carrier pickups.
• Remove clutter and ensure clear egress to emergency exits.
• Prioritize customer safety, including accident prevention and emergency procedures.
• Test fire alarm systems as scheduled and respond to after-hours alarms.

Customer Service:

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism; recognize associates through company programs.

Personal and Store Brand:

• Represent and support the Company brand at all times.
• Maintain a professional appearance per dress code and ensure all associates do the same.
• Keep all areas clean, well-maintained, and merchandised to standard.
• Handle daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns meet company standards.
• Receive merchandise trucks as needed.
• Process merchandise efficiently.
• Manage inbound deliveries and organize stockrooms.
• Assist in delivering and placing merchandise on the sales floor.
• Secure and process back-stock according to policy.
• Merchandise the department, including back stock, and reduce damage loss.
• Follow presentation guidelines and manage floor moves and signage.
• Handle re-wraps as needed.

Loss Prevention:

• Follow Loss Prevention programs, maintain a customer service presence, and engage with customers and associates.
• Demonstrate integrity and safeguard confidential information.
• Maintain PVM system and conduct package inspections.
• Implement company best practices to maximize productivity and minimize theft.

Front End Supervision and Operations:

• Ensure front-end standards and productivity.
• Manage line pacing and expedite customers.
• Train and coach associates on registers and policies.
• Control break schedules and ensure equipment functionality.
• Maintain supplies and recovery for the front end.
• Ensure proper handling of merchandise, security tagging, and signage.

Fitting Rooms:

• Maintain cleanliness and organization of fitting rooms.
• Audit garment tags and ensure return compliance.

Administrative Duties:

• Handle cash pulls, bank deposits, and store controls.
• Manage payroll, scheduling, and other assigned duties.

COMPETENCIES:

• Manage work processes, business acumen, planning, talent building, collaboration, leadership, communication, accountability, and execution.

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication skills and fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale systems.
• Basic math skills.
• Availability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

• Ability to use store equipment and spend up to 100% of time standing, walking, and moving.
• Ability to bend, squat, kneel, climb, reach, and lift over 25 lbs.
• Additional qualifications for stockroom shifts.

SUPERVISORY RESPONSIBILITIES:

• Retail Associates and Stockroom Leads (if applicable).

DISCLAIMER:

This job description summarizes primary duties and responsibilities; it is not exhaustive and may change at management's discretion. Ross is an equal opportunity employer committed to diversity and compliance with all applicable laws.