Area Supervisor

Ross Stores; Marysville (WA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in retail is seeking an Area Supervisor to join their Store Leadership team. This role involves overseeing store operations, ensuring safety, and providing excellent customer service while managing associates. The ideal candidate will have strong communication skills and prior supervisory experience, contributing to a positive shopping experience.

Qualifications

• Excellent verbal communication skills and fluency in English.
• Previous customer service and supervisory experience preferred.
• Familiarity with POS systems.

Responsibilities

• Supervise associates and ensure a friendly shopping environment.
• Maintain safety and security protocols in the store.
• Manage cash pulls, bank deposits, and payroll administration.

Skills

Verbal communication

Customer service

Supervisory skills

Basic math skills

Job description

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores and a strong track record of success and growth. Our focus is on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, all while creating a fun and exciting treasure hunt experience.

As part of our team, you will experience:

1. Success: Our team pursues excellence while learning and evolving.
2. Career growth: We develop industry-leading talent because Ross grows when our people grow.
3. Teamwork: We work together to solve hard problems and find the right solutions.
4. Our commitment to Diversity, Equality & Inclusion, and community: We celebrate diverse backgrounds, identities, and ideas, recognizing that our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment and ongoing learning and development opportunities.

GENERAL PURPOSE:

The Area Supervisor is part of the Store Leadership team, responsible for a specific area of the store, overall operations, and supervising the store when acting as Manager on Duty. They oversee opening and closing the store, supervise associates, and ensure a friendly, easy-to-shop environment. They maintain merchandise presentation and a clean work area, and execute company operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritize safety and practice safe behaviors at all times.
• Maintain awareness on the sales floor to ensure a safe shopping environment; report unsafe conditions.
• Secure the building, including managing entry/exit, EAS device checks, cash security, and receiving procedures.
• Keep exits clear and ensure customer safety, including accident prevention and emergency procedures.
• Test fire alarm systems and respond to after-hours alarms.

Customer Service:

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism; recognize associates' efforts.

Personal and Store Brand:

• Represent and support the company brand at all times.
• Maintain professional appearance and ensure adherence to dress code.
• Keep store areas clean, well-maintained, and merchandised to standard.
• Manage daily trash removal.

General Merchandising:

• Ensure merchandise recovery, sizing, and markdowns meet standards.
• Manage merchandise receiving, processing, and organization.
• Assist in merchandise placement and back-stock management.
• Reduce loss due to damage and ensure compliance with presentation guidelines.

Loss Prevention:

• Follow Loss Prevention programs, maintain a high customer service presence, and engage with customers and associates to prevent loss.
• Safeguard confidential information and merchandise.
• Maintain PVM system and conduct package inspections.

Front End Supervision and Operations:

• Ensure front-end standards, manage lines, and train associates on cash register procedures.
• Control break schedules, equipment functionality, and supplies.
• Manage go-backs, security tagging, and merchandise salability.

Fitting Rooms:

• Maintain cleanliness and organization of fitting rooms.
• Audit and process returned merchandise according to policy.

Administrative Duties:

• Handle cash pulls, bank deposits, and payroll administration.
• Perform other duties as assigned by the Store Manager.

COMPETENCIES:

• Manage work processes, build talent, collaborate, communicate effectively, and ensure accountability and execution.

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication skills and fluency in English.
• Previous customer service and supervisory experience preferred.
• Familiarity with POS systems and basic math skills.
• Availability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

Ability to use store equipment, stand/walk for long periods, and lift up to 25 lbs (or more for stockroom shifts). Ability to perform physical tasks such as bending, squatting, and reaching.

SUPERVISORY RESPONSIBILITIES:

Retail associates and stockroom leads where applicable.

DISCLAIMER:

This description summarizes primary duties and responsibilities and is subject to change. Ross is an equal opportunity employer, committed to a diverse workforce and compliance with applicable laws.