Area Supervisor

Hispanic Alliance for Career Enhancement; Olympia (WA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic and inclusive team at a leading off-price retailer, where your contributions will help create an exceptional shopping experience. As an Area Supervisor, you'll play a vital role in overseeing store operations, ensuring safety, and delivering outstanding customer service. This position offers opportunities for career growth and development in a supportive environment that values diversity and teamwork. If you're passionate about retail and ready to lead by example, this is the perfect opportunity to make a meaningful impact in your community.

Qualifications

• Excellent verbal communication skills and customer service experience.
• Previous supervisory experience preferred with familiarity in retail.

Responsibilities

• Supervise store operations and associates, ensuring a friendly environment.
• Manage front end operations including cash register and customer service.

Skills

Verbal Communication

Customer Service

Supervisory Experience

Point-of-Sale Systems

Basic Math Skills

Education

High School Diploma

Tools

Point-of-Sale Systems

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, a strong track record of success and growth. Our focus is on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, all while creating a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving.
• Career growth. We develop industry-leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate diverse backgrounds, identities, and ideas, believing our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with continuous learning and development opportunities.

GENERAL PURPOSE:

The Area Supervisor is part of the Store Leadership team, responsible for specific store areas, overall store operations, and supervision when acting as the Manager on Duty. They oversee opening and closing the store, supervise associates, ensure a friendly shopping environment, maintain merchandise presentation, and keep the work area clean. They also execute and supervise operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritize safety, practicing safe behaviors at all times.
• Maintain awareness on the sales floor to ensure a safe shopping environment, reporting unsafe conditions.
• Secure the building, including entrance/exit control, EAS device checks, and security of cash areas.
• Remove clutter and ensure clear emergency exits.
• Protect customer safety, including accident prevention and emergency procedures.
• Test fire alarm systems and respond to alarms after hours.

Customer Service:

• Treat all customers, associates, and leaders with respect.
• Be courteous, friendly, and professional; recognize associates' efforts.

Personal and Store Brand:

• Represent and support the company brand at all times.
• Maintain a professional appearance according to dress code.
• Keep store areas clean, well-maintained, and merchandised.
• Manage daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns meet standards.
• Receive merchandise shipments when needed.
• Process merchandise promptly.
• Handle inbound deliveries of non-merchandise items.
• Maintain stockroom organization and security.
• Assist with merchandising and back-stock management.
• Reduce loss due to damage.
• Follow presentation guidelines and manage signage and floor moves.

Loss Prevention:

• Follow Loss Prevention programs, maintain a high customer service presence, and engage with customers and associates to prevent loss.
• Demonstrate integrity and safeguard confidential information.
• Maintain PVM system and conduct package inspections.
• Implement company best practices efficiently.

Front End Supervision and Operations:

• Maximize productivity with best practices, ensure standards are met at the front end.
• Manage line pacing and customer wait times.
• Train and coach associates on cash register operations and policies.
• Control break schedules and ensure equipment functionality.
• Maintain supplies and recovery in the front end area.
• Manage go-backs, security tagging, and merchandise presentation.

Fitting Rooms:

• Maintain cleanliness and organization of fitting rooms.
• Audit garment tags and ensure compliance with policies.
• Ensure returned merchandise is properly processed and tagged.

Administrative Duties:

• Handle cash pulls and bank deposits per policy.
• Control front end operations, including refunds, tills, and schedules.
• Assist with payroll and reporting as needed.
• Perform other duties as assigned by the Store Manager.

COMPETENCIES:

• Manage Work Processes
• Business Acumen
• Plan, Prioritize
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability and Execution

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication skills
• Fluent in English
• Previous customer service and supervisory experience preferred
• Familiarity with point-of-sale systems
• Basic math skills
• Availability to work evenings and weekends

PHYSICAL REQUIREMENTS/ADA:

Ability to operate store equipment, stand, walk, bend, squat, kneel, climb, lift over 25 lbs, and use janitorial supplies. Specific requirements may vary by role.

SUPERVISORY RESPONSIBILITIES:

Retail Associates and Stockroom Leads (if applicable).

DISCLAIMER:

This description summarizes primary duties; it is not exhaustive. Duties may change at management's discretion. Ross is an equal opportunity employer committed to diversity and inclusion.