Area Supervisor

Hispanic Alliance for Career Enhancement; Tukwila (WA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a dedicated Area Supervisor to join their vibrant team. In this role, you will oversee store operations, ensuring a safe and welcoming environment for customers. Your leadership will guide associates in delivering exceptional service while maintaining high standards of merchandising and cleanliness. This position offers opportunities for career growth and development within a diverse and inclusive workplace. If you are passionate about retail and enjoy working in a dynamic team, this is the perfect opportunity to make a difference in your community.

Qualifications

• Excellent verbal communication skills and customer service experience required.
• Previous supervisory experience preferred, with basic math skills.

Responsibilities

• Supervise store operations and maintain a safe shopping environment.
• Ensure customer satisfaction and manage front-end operations effectively.

Skills

Verbal Communication

Customer Service

Supervisory Experience

Familiarity with POS Equipment

Basic Math Skills

Tools

POS Equipment

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

1. Success. Our winning team pursues excellence while learning and evolving
2. Career growth. We develop industry-leading talent because Ross grows when our people grow
3. Teamwork. We work together to solve hard problems and find the right solutions
4. Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Area Supervisor is part of the Store Leadership team, responsible for a specific area of the store, overall store operations when acting as Manager on Duty, supervising Associates, and maintaining a friendly, easy-to-shop environment. They ensure proper merchandise presentation, cleanliness, and execute operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Understand safety as the top priority and practice safe behaviors.
• Maintain awareness to ensure a safe shopping environment; report unsafe conditions.
• Secure the building, including entrances/exits, EAS devices, cash office, and other security measures.
• Remove clutter and ensure clear emergency egress.
• Ensure customer safety, report accidents, and respond to emergencies.
• Test fire alarms and respond to after-hours alarms.

Customer Service:

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism; recognize associates' efforts.

Personal and Store Brand:

• Represent and support the company brand at all times.
• Maintain a professional appearance and ensure store cleanliness and merchandising standards.
• Manage daily trash removal.

General Merchandising:

• Ensure recovery, sizing, markdowns, and receiving are performed to standards.
• Handle merchandise receipt and processing promptly.
• Maintain organization and security of stockrooms.
• Assist with merchandise placement and back-stock management.
• Reduce loss due to damage and ensure presentation guidelines are followed.
• Manage floor moves, signage, and re-wraps as needed.

Loss Prevention:

• Follow Loss Prevention programs; maintain high customer service presence to deter theft.
• Safeguard confidential information and merchandise.
• Maintain PVM system and conduct package inspections.
• Follow company best practices to maximize productivity.

Front End Supervision and Operations:

• Ensure front-end standards and maximize efficiency.
• Manage line pacing, train associates on register procedures, and control breaks.
• Maintain equipment and supplies, ensure merchandise security and salability.

Fitting Rooms:

• Maintain cleanliness and organization of fitting rooms.
• Audit garment tags and ensure return compliance.

Administrative Duties:

• Manage cash processes, payroll, and other administrative responsibilities.
• Perform other duties as assigned by the Store Manager.

COMPETENCIES:

• Manage Work Processes
• Business Acumen
• Plan, Prioritize
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability and Execution

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication skills
• Fluency in English
• Previous customer service and supervisory experience preferred
• Familiarity with POS equipment
• Basic math skills
• Availability to work evenings and weekends

PHYSICAL REQUIREMENTS/ADA:

Ability to use store equipment, stand, walk, bend, squat, reach, and lift over 25 lbs regularly.

For stockroom shifts, ability to lift over 20 lbs regularly.

SUPERVISORY RESPONSIBILITIES:

Retail Associates, Stockroom Leads (if applicable)

DISCLAIMER:

This description summarizes primary duties; duties may change. Ross is an equal opportunity employer and values diversity. We offer comprehensive benefits and competitive pay based on experience and location.