Area Supervisor

Hispanic Alliance for Career Enhancement; Kent (WA); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Einzelhandelsunternehmen sucht einen Area Supervisor, der Teil des Führungsteams ist. In dieser Rolle sind Sie verantwortlich für die Gesamtleitung des Geschäfts, die Überwachung der Mitarbeiter und die Gewährleistung eines sicheren und einladenden Einkaufserlebnisses. Sie werden auch für die Durchführung von Verwaltungsaufgaben, die Überwachung von Verkaufsflächen und die Einhaltung von Sicherheitsstandards zuständig sein. Wenn Sie eine Leidenschaft für Kundenservice und Teamarbeit haben, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Umfeld zu wachsen und Ihre Karriere voranzutreiben.

Qualifications

• Erfahrung im Kundenservice und in der Überwachung ist bevorzugt.
• Fließend in Englisch mit ausgezeichneten Kommunikationsfähigkeiten.

Responsibilities

• Verantwortlich für die Eröffnung und Schließung des Geschäfts.
• Überwachung der Mitarbeiter und Gewährleistung eines freundlichen Einkaufserlebnisses.
• Durchführung von Verlustverhütungsprogrammen.

Skills

Kommunikationsfähigkeiten

Kundenservice

Überwachungsfähigkeiten

POS-Systeme

Grundkenntnisse in Mathematik

Education

Abschluss der Sekundarstufe

Tools

POS-Systeme

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, a strong track record of success and growth. Our focus is on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, all while offering a fun treasure hunt shopping experience.

As part of our team, you will experience:

• Success: Our team pursues excellence while learning and evolving.
• Career growth: We develop industry-leading talent because Ross grows when our people grow.
• Teamwork: We work together to solve hard problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and community: We celebrate diverse backgrounds, identities, and ideas, believing our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment, continuous learning, and development opportunities.

GENERAL PURPOSE:

The Area Supervisor is part of the Store Leadership team, responsible for an assigned store area and the overall store operations when acting as Manager on Duty. Responsibilities include opening and closing the store, supervising associates, maintaining a friendly shopping environment, ensuring merchandise presentation, and maintaining cleanliness. They also execute and supervise operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritize safety, practicing safe behaviors at all times.
• Maintain awareness on the sales floor to ensure a safe shopping environment; report unsafe conditions.
• Secure the building, monitor EAS devices, cash office, armored carrier pickups, and register area.
• Keep exits clear and safe, and respond to emergency alarms.

Customer Service:

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy and professionalism; recognize associates' efforts.

Personal and Store Brand:

• Represent and support the company's brand and maintain a professional appearance.
• Ensure store cleanliness, proper merchandising, and daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns meet standards.
• Manage merchandise receipt, processing, and organization.
• Assist with merchandising, back-stock, and loss reduction.

Loss Prevention:

• Follow Loss Prevention programs, safeguard confidential information, and maintain security systems.
• Conduct inspections and execute best practices to minimize loss.

Front End Supervision and Operations:

• Maximize productivity at the front end, manage lines, and train associates.
• Ensure equipment functionality and proper supplies.

Fitting Rooms:

• Maintain cleanliness and proper tagging of garments.

Administrative Duties:

• Manage cash pulls, deposits, payroll, and other duties as assigned.

COMPETENCIES:

• Work process management, business acumen, planning, talent building, collaboration, leadership by example, effective communication, accountability, and execution.

QUALIFICATIONS AND SKILLS:

• Excellent communication skills, fluency in English.
• Previous customer service and supervisory experience preferred.
• Familiarity with POS systems, basic math skills.
• Availability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

Ability to use store equipment, stand, walk, bend, lift over 25 lbs, and work in various physical positions as needed.

SUPERVISORY RESPONSIBILITIES:

Retail associates and stockroom leads where applicable.

DISCLAIMER:

This description summarizes primary duties and is subject to change. Ross is an equal opportunity employer, committed to diversity and legal compliance.