Area Supervisor

Hispanic Alliance for Career Enhancement; Gig Harbor (WA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Area Supervisor to join their team. In this role, you'll oversee store operations, ensuring a safe and welcoming environment for customers while leading a team of associates. You'll be responsible for maintaining merchandise presentation, executing operational processes, and fostering a culture of teamwork and growth. With a commitment to diversity and inclusion, this position offers the opportunity to grow within a supportive environment. If you're passionate about customer service and leadership, this is the perfect opportunity to make a significant impact.

Qualifications

• Excellent verbal communication skills and fluency in English.
• Prior customer service and supervisory experience preferred.

Responsibilities

• Supervise associates and maintain a friendly shopping environment.
• Ensure safety and security of the store and customers.
• Manage front-end operations and train associates on procedures.

Skills

Verbal Communication

Customer Service

Supervisory Experience

Point-of-Sale Systems

Basic Math Skills

Education

High School Diploma

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been on bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

1. Success. Our winning team pursues excellence while learning and evolving.
2. Career growth. We develop industry-leading talent because Ross grows when our people grow.
3. Teamwork. We work together to solve hard problems and find the right solutions.
4. Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Area Supervisor is a member of the Store Leadership team responsible for a specific, assigned area of the store, as well as the general operations and supervision of the store when functioning as the Manager on Duty. They are responsible for opening and closing the store, supervising associates, and maintaining a friendly, easy-to-shop environment. They ensure proper merchandise presentation and maintain a clean work area at all times. Area Supervisors also execute and supervise company operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Understand that safety is the number one priority and practice safe behaviors in everything they do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; immediately correct or report unsafe conditions or practices to store leadership.
• Responsible for building security including entrance/exit control, daily function checks of Electronic Article Surveillance (EAS) devices, cash office security, armored carrier pickups, and register area security.
• Remove clutter and ensure safe, clear egress to emergency exits.
• Responsible for customer safety, including accident prevention, reporting, and emergency procedures.
• Test all fire alarm systems as scheduled and respond to after-hours alarms when requested.

Customer Service:

• Treat all customers, associates, and other leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times. Recognize associates using company recognition programs.

Personal and Store Brand:

• Represent and support the company brand at all times.
• Maintain a professional appearance according to company dress code and ensure all associates do the same.
• Keep all store areas clean, well-maintained, and merchandised to standard.
• Responsible for daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns are completed per company standards through teaching, assigning tasks, and follow-up.
• Receive merchandise trucks when needed.
• Process all merchandise with urgency.
• Handle receipt of all non-merchandise inbound deliveries.
• Maintain cleanliness and organization of all stockrooms.
• Assist in delivering and placing merchandise on the sales floor.
• Secure and process back-stock according to company policy.
• Merchandise department including back stock, reduce loss due to damage, and ensure compliance with presentation guidelines.
• Manage floor moves, signage, and re-wraps as needed.

Loss Prevention:

• Understand and comply with loss prevention programs; maintain a large customer service presence to deter theft.
• Demonstrate integrity and honesty; safeguard confidential information and merchandise.
• Maintain the Public View Monitor system and conduct package inspections.
• Execute company best practices to maximize productivity and minimize steps and touches.

Front End Supervision and Operations:

• Ensure front-end associates execute company standards efficiently.
• Manage line pace, train associates on register procedures, and control break schedules.
• Maintain equipment and supplies, ensure merchandise salability, and teach best practices like "Scan and Bag".

Fitting Rooms:

• Maintain cleanliness of fitting rooms.
• Audit and account for all garments and ensure return compliance.

Administrative Duties as Assigned by Store Manager:

• Ensure cash pulls and bank deposits are conducted properly.
• Manage front-end control procedures and payroll administration.
• Perform other duties as assigned by the store manager.

COMPETENCIES:

• Manage work processes, business acumen, planning, talent building, collaboration, leadership by example, effective communication, accountability, and execution.

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication skills, fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale systems.
• Basic math skills, ability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

• Ability to use store equipment, stand/walk for up to 100%, and lift over 25 lbs as needed.

SUPERVISORY RESPONSIBILITIES:

Retail associates and stockroom leads (where applicable).

DISCLAIMER:

This is a summary; duties may change at management's discretion. Ross is an equal opportunity employer committed to diversity and legal compliance. Compensation includes base pay, benefits, and possible bonuses.