Area Supervisor

Hispanic Alliance for Career Enhancement; Woodinville (WA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a leading off-price retailer where your contributions will help create a safe and enjoyable shopping experience. As an Area Supervisor, you will play a key role in store operations, ensuring excellent customer service and effective team management. This position offers opportunities for career growth in a supportive environment that values diversity and inclusion. If you are passionate about retail and have a knack for leadership, this is the perfect opportunity for you to thrive in a fast-paced setting.

Qualifications

• Excellent verbal communication skills and fluency in English.
• Previous customer service and supervisory experience preferred.

Responsibilities

• Supervise associates and ensure a friendly shopping environment.
• Maintain safety and security procedures in the store.
• Manage cash pulls, deposits, and other administrative tasks.

Skills

Verbal communication skills

Customer service experience

Supervisory experience

Familiarity with POS systems

Basic math skills

Job description

Our Values and Opportunities

Our values start with our people. Join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, a strong track record of success and growth. Our focus is on offering customers high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success: Our team pursues excellence while learning and evolving.
• Career growth: We develop industry-leading talent because Ross grows when our people grow.
• Teamwork: We work together to solve problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion: We celebrate backgrounds, identities, and ideas, believing our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, revenues reached $20.4 billion. We are a Fortune 500 company committed to an inclusive work environment with continuous learning and development opportunities.

Position Overview

GENERAL PURPOSE:

The Area Supervisor is part of the Store Leadership team, responsible for a specific area of the store, overall store operations when acting as Manager on Duty, supervising associates, and maintaining a friendly shopping environment. They ensure proper merchandise presentation, cleanliness, and adherence to operational processes.

Key Responsibilities

Maintaining Safe & Secure Environments

• Prioritize safety, practicing safe behaviors at all times.
• Maintain awareness on the sales floor to ensure a safe shopping environment; report unsafe conditions.
• Secure the building, including entrances/exits, EAS devices, cash office, and managing security procedures.
• Remove clutter and ensure clear emergency exits.
• Handle customer safety, accident prevention, and emergency procedures.
• Test fire alarms and respond to alarms after hours.

Customer Service

• Treat customers, associates, and leaders with respect.
• Demonstrate professionalism and recognize associates' efforts.

Personal & Store Brand

• Represent the company brand professionally.
• Maintain a professional appearance and enforce dress code.
• Keep store areas clean, well-maintained, and merchandised.
• Manage daily trash removal.

Merchandising & Stock Management

• Ensure recovery, sizing, and markdowns meet standards.
• Receive and process merchandise efficiently.
• Manage back-stock and merchandising of the department.
• Reduce loss due to damage and ensure presentation guidelines are followed.

Loss Prevention

• Follow Loss Prevention programs, maintain a high customer service presence, and safeguard assets.
• Maintain confidentiality and security systems.
• Conduct package inspections and execute company best practices.

Front End Operations

• Maximize productivity and ensure standards at the front end.
• Manage checkout lines, train associates, and maintain equipment.

Fitting Rooms

• Maintain cleanliness and organization of fitting rooms.
• Audit and manage returned merchandise according to policy.

Administrative Duties

• Handle cash pulls, deposits, payroll, and other administrative tasks as assigned.

Qualifications & Skills

• Excellent verbal communication skills.
• Fluency in English.
• Previous customer service and supervisory experience preferred.
• Familiarity with POS systems.
• Basic math skills.
• Availability to work evenings and weekends.

Physical & Supervisory Requirements

Ability to stand, walk, lift, and perform physical tasks as needed, including lifting over 25 lbs and working in various store environments.

Supervises retail associates and stockroom leads where applicable.

Disclaimer

This job description summarizes primary duties and responsibilities and may change at management discretion. Ross is an equal opportunity employer committed to diversity and inclusion.