Area Supervisor

Hispanic Alliance for Career Enhancement; Lynnwood (WA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a leading off-price retailer where you can grow your career while providing exceptional service. As an Area Supervisor, you will play a pivotal role in store operations, ensuring a safe and welcoming environment for customers. You'll lead a team, manage daily operations, and maintain high merchandising standards, all while contributing to a culture of diversity and inclusion. This position offers a unique opportunity to develop your leadership skills in a fast-paced retail environment, making a significant impact on the store's success and community engagement.

Qualifications

• Excellent verbal communication skills and customer service experience are essential.
• Supervisory experience preferred, with familiarity in POS systems.

Responsibilities

• Oversee store operations and supervise associates as Manager on Duty.
• Ensure safety, customer service, and merchandising standards are met.

Skills

Verbal Communication

Customer Service

Supervisory Experience

Basic Math Skills

POS Equipment Familiarity

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

1. Success: Our winning team pursues excellence while learning and evolving.
2. Career growth: We develop industry-leading talent because Ross grows when our people grow.
3. Teamwork: We work together to solve hard problems and find the right solutions.
4. Our commitment to Diversity, Equality & Inclusion, and our community: We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Area Supervisor is a key member of the Store Leadership team responsible for a specific area of the store, overseeing general operations and supervision when functioning as the Manager on Duty. They are responsible for opening and closing the store, supervising associates, maintaining a friendly shopping environment, ensuring merchandise presentation, and keeping the store clean. They also execute and supervise company operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritizes safety and practices safe behaviors at all times.
• Maintains awareness on the sales floor to ensure a safe shopping environment; reports unsafe conditions.
• Responsible for building security, including entrance/exit control, EAS device checks, Cash Office security, and managing security during armored carrier pickups and register area.
• Removes clutter and ensures clear egress to emergency exits.
• Ensures customer safety, including accident prevention and emergency procedures.
• Tests fire alarm systems and responds to after-hours alarms as needed.

Customer Service:

• Treats all customers, associates, and leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism; recognizes associates through company programs.

Personal and Store Brand:

• Represents and supports the company brand at all times.
• Maintains a professional appearance per dress code; ensures associates do the same.
• Keeps store areas clean, well-maintained, and merchandised to standard.
• Responsible for daily trash removal.

General Merchandising:

• Ensures recovery, sizing, and markdowns are completed per standards.
• Receives merchandise trucks and processes all merchandise efficiently.
• Manages inbound deliveries and maintains stockroom organization.
• Assists with merchandising, back stock management, and loss reduction.
• Follows presentation guidelines and manages floor moves and signage.

Loss Prevention:

• Follows loss prevention awareness programs and maintains a visible presence.
• Safeguards confidential information and merchandise.
• Maintains PVM system and conducts package inspections.

Front End Supervision and Operations:

• Ensures front end standards and efficiency.
• Trains and coaches associates on POS and customer service procedures.
• Manages break schedules and equipment functionality.

Fitting Rooms:

• Maintains cleanliness and organization of fitting rooms.
• Audits garment tags and manages merchandise returns.

Administrative Duties:

• Handles cash pulls, deposits, and payroll administration.
• Follows policies on refunds, tills, and cash security.
• Performs other duties as assigned by the store manager.

COMPETENCIES:

• Manages work processes
• Business acumen
• Plans, aligns, and prioritizes
• Builds talent
• Collaborates
• Leads by example
• Communicates effectively
• Ensures accountability and execution

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication skills
• Fluency in English
• Previous customer service and supervisory experience preferred
• Familiarity with POS equipment and applications
• Basic math skills
• Availability to work evenings and weekends

PHYSICAL REQUIREMENTS/ADA:

Ability to use store equipment, stand, walk, and perform physical tasks including lifting over 25 lbs. Some roles require pushing and pulling over 20 lbs.

SUPERVISORY RESPONSIBILITIES:

Retail associates and stockroom leads where applicable.

DISCLAIMER:

This description summarizes primary duties and may change. Ross is an equal opportunity employer committed to diversity and compliance with applicable laws.