Area Supervisor

Ross Stores, Inc.; Redmond (WA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks an Area Supervisor to join their dynamic team. In this role, you will oversee store operations, ensuring a safe and welcoming environment for customers. You will lead a team of associates, focusing on excellent customer service and maintaining high merchandising standards. This position offers career growth opportunities within a company that values teamwork and diversity. If you are passionate about retail and enjoy leading others, this role is perfect for you.

Qualifications

• Excellent verbal communication skills and fluency in English.
• Prior customer service and supervisory experience preferred.

Responsibilities

• Oversee store operations and ensure a friendly shopping environment.
• Supervise associates and maintain cleanliness of the store.
• Manage cash pulls and conduct bank deposits.

Skills

Verbal Communication

Customer Service

Supervisory Experience

POS Equipment Familiarity

Basic Math Skills

Job description

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Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience:

• Success. Our winning team pursues excellence while learning and evolving.
• Career growth. We develop industry-leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve hard problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Area Supervisor is part of the Store Leadership team, responsible for a specific area of the store, general operations, and supervision when functioning as the Manager on Duty. They oversee opening and closing the store, supervising associates, ensuring a friendly shopping environment, proper merchandise presentation, and maintaining cleanliness. They also execute and supervise operational processes as needed.

Essential Functions:

Maintaining Safe & Secure Environments

• Prioritize safety and practice safe behaviors at all times.
• Maintain awareness on the sales floor to ensure a safe shopping environment; report unsafe conditions.
• Ensure security of the building, including entrance/exit control, EAS devices, cash office, and secure handling of deliveries.
• Remove clutter and ensure clear egress to emergency exits.
• Manage customer safety, accident prevention, reporting, and emergency procedures.
• Test fire alarm systems and respond to after-hours alarms as needed.

Customer Service

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism; recognize associates through company programs.

Personal and Store Brand

• Represent and support the company brand at all times.
• Maintain a professional appearance and ensure associates adhere to dress code.
• Keep store areas clean, well-maintained, and merchandised to standard.
• Manage daily trash removal.

General Merchandising

• Ensure recovery, sizing, and markdowns are completed per standards.
• Receive merchandise trucks and process all merchandise promptly.
• Maintain cleanliness and organization of stockrooms.
• Assist in delivering and placing merchandise on the sales floor.
• Secure and process back-stock according to policy.
• Merchandise the department including back stock, and reduce loss due to damage.
• Ensure compliance with presentation guidelines and manage floor moves/signage.

Loss Prevention

• Follow Loss Prevention programs, maintain a large customer service presence, and engage customers and associates to prevent loss.
• Safeguard confidential information, cash, credit card data, and merchandise.
• Maintain PVM system and conduct package inspections.
• Implement company best practices to maximize productivity.

Front End Supervision and Operations

• Ensure front-end standards are met, manage line pace, and expedite customers.
• Train and coach associates on cash register procedures and policies.
• Control break schedules, ensure equipment functionality, and maintain supplies.
• Manage go-backs, security tagging, and signage.

Fitting Rooms

• Maintain cleanliness and organization of fitting rooms.
• Audit and account for garments, ensure go-back compliance, and security tagging.

Administrative Duties

• Conduct cash pulls, bank deposits, and control store operations as needed.
• Manage payroll, scheduling, and other administrative tasks assigned by the store manager.

Competencies

• Manage work processes, demonstrate business acumen, plan and prioritize.
• Build talent, collaborate, lead by example, communicate effectively, ensure accountability and execution.

Qualifications and Skills

• Excellent verbal communication skills and fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with POS equipment and basic math skills.
• Ability to work evenings and weekends.

Physical Requirements & ADA

Ability to use store equipment, stand, walk, bend, squat, kneel, climb, carry, reach, and stoop. Ability to lift over 25 lbs occasionally. Specific requirements for stockroom shifts are included.

Supervisory Responsibilities

Supervise retail associates and stockroom leads where applicable.

Disclaimer

This description summarizes primary duties and may change. Ross is an equal opportunity employer committed to diversity and inclusion. Compensation details and benefits are also outlined.