Area Store Supervisor — Lead Merch & Service Growth

Ocean State; Marshfield (MA); Sur place; USD 27 000 - 30 000; Plein temps

Avantages offerts par ce poste

Employee discount

Résumé du poste

Ocean State Job Lot is seeking a Store Area Supervisor to oversee daily operations and merchandising in assigned areas, ensuring smooth freight flow and delivering exceptional customer experiences under the guidance of a Team Leader.

This position provides a development path toward store leadership, with responsibilities that include scheduling, staff training support, merchandise presentation, pricing accuracy, and upholding safety and company policies across shifts.

Qualifications

• 1+ years of retail experience required.
• Customer service and training experience preferred.
• Experience with merchandise ordering, receiving, stocking, and maintenance preferred.
• Comfort with Google Workspace and basic data tools (Qlik).

Responsabilités

• Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment through exemplifying the T.R.E.A.T. model.
• Bridge the gap between customers and corporate customer service, ensuring effective resolution for all.
• Promote Company-wide customer initiatives (e.g., donations, loyalty programs, promotions).
• Create effective work schedules for your assigned area.
• Provide guidance and support to your team to ensure task completion and cultivate a collaborative, motivating environment.
• Support training for store associates in your area, fostering opportunities for growth across all levels.
• Manage merchandise presentation, ensuring timely adherence to Company guidelines.
• Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow.
• Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
• Identify, separate, and display priority items effectively.
• Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with Company policies.
• Uphold all store safety and maintenance standards.
• When designated, supervise store operations, including opening and closing procedures.
• Operate a cash register as needed.
• Adhere to all Company policies and procedures.

Connaissances

Customer service

Training

Merchandise ordering

Receiving

Stocking

Maintenance

Outils

Google Suite

Qlik

Description du poste

Ocean State Job Lot is seeking a Store Area Supervisor to oversee daily operations and merchandising in assigned areas, ensuring smooth freight flow and delivering exceptional customer experiences under the guidance of a Team Leader.

This position provides a development path toward store leadership, with responsibilities that include scheduling, staff training support, merchandise presentation, pricing accuracy, and upholding safety and company policies across shifts.