Area Programs Lead: Youth & Family Engagement

Boys & Girls Clubs of Delaware; Smyrna (DE); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with Employer Match

Paid Time Off

Life Insurance

Job summary

Boys & Girls Clubs of Delaware seeks an Area Program Coordinator to support the Area Director in coordinating program operations, quality improvement, family engagement, school partnerships, volunteer engagement, and area-wide initiatives across the Area.

This role partners with Club Directors, families, and community partners to ensure high-quality experiences for youth and leads teen programming and related experiences as needed.

Qualifications

• Four-year degree from an accredited college or university in human services, education, nonprofit management, or a related field preferred, or equivalent relevant experience.
• Minimum of three (3) years of experience in youth development, program coordination, administration, or operations, preferably within a Boys & Girls Club or other nonprofit or youth-serving organization.
• Ability to coordinate multiple programs, projects, and priorities across multiple locations and work collaboratively with staff, families, schools, community partners, and organizational departments.
• Knowledge of licensing, regulatory, and organizational compliance requirements related to youth-serving programs preferred.
• Strong communication, organization, relationship-building, problem-solving, and coaching skills.
• Proficiency with Microsoft Office, database systems, and other technology platforms used to support program operations and reporting.
• Qualifications necessary for obtaining Delaware First School-Age Childcare Administrator certification within one year of appointment.
• Must possess a valid driver’s license, have fewer than five points on DMV record, and be willing to drive company vehicles, including a 10-passenger van. Local and statewide travel may be required.
• Must be able to pass required background checks and clearances.

Responsibilities

• Act as extension of the Area Director by maintaining visibility across clubs, identifying emerging operational needs, and proactively coordinating solutions.
• Coordinate the implementation of Area-wide programs, organizational initiatives, and operational priorities across Area clubs.
• Promote consistency in program delivery, operational practices, and member experiences through regular club visits, coaching, and cross-club collaboration.
• Coordinate Area calendars, special events, program launches, school-based logistics, and other operational projects assigned by the Area Director.
• Monitor licensing, regulatory, and organizational compliance requirements and support Club Directors in timely follow-up and corrective action.
• In partnership with the Program Strategy & Implementation team, coordinate the Youth Program Quality Assessment (YPQA) process across the Area, including scheduling assessments, tracking results, and partnering with Club Directors to develop, implement, and monitor continuous quality improvement plans based on assessment findings, member feedback, and organizational priorities.
• Identify Area-wide trends and recommend professional development, operational improvements, and resources that strengthen program quality and youth outcomes.
• Lead Area-wide family engagement strategies that strengthen communication, participation, and member retention.
• Coordinate family communications, newsletters, social media, and community messaging that highlight programs, member successes, partnerships, and sponsorship recognition.
• Plan and support Area-wide family engagement events and community outreach opportunities.
• Coordinate Area-wide volunteer and internship partnerships, including recruitment, placement, onboarding, communication, recognition, and ongoing relationship management.
• Serve as the primary Area liaison for school and district partnerships, cultivating strong relationships with school administrators and district leaders to support long-term collaboration and partnership growth.
• Provide coaching, program planning, and implementation support to Club Directors to strengthen member engagement and overall program quality.
• Support onboarding of new Club Directors and coordinate opportunities for collaboration, professional learning, and information sharing.
• Serve as the Area liaison to the Program Strategy & Implementation team and other organizational departments to ensure successful implementation of organizational initiatives.
• Collaborate with the Club Services department in functional areas such as safety, compliance, professional development, and staff onboarding.
• Collaborate across departments to advance organizational priorities and support Area-wide projects as assigned.
• Other duties as assigned.

Skills

Youth development

Program coordination

Communication

Organization

Relationship-building

Coaching

Microsoft Office

Database systems

Education

Bachelor’s degree

Equivalent experience

Tools

Microsoft Office

Database systems

Job description

Boys & Girls Clubs of Delaware seeks an Area Program Coordinator to support the Area Director in coordinating program operations, quality improvement, family engagement, school partnerships, volunteer engagement, and area-wide initiatives across the Area.

This role partners with Club Directors, families, and community partners to ensure high-quality experiences for youth and leads teen programming and related experiences as needed.