Area Operations Director: Home Care Growth & Service

PRIMECARE HOME CARE SERVICES INC; Macon (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Primecare Home Care Services, Inc. in Macon, GA is seeking an Area Operations Manager to lead day-to-day area operations, oversee staffing and service delivery, and supervise billing, quality, compliance, and growth initiatives.

This role requires strong leadership and cross-functional collaboration. You will partner with Nursing, Billing, Sales, Quality/Compliance, and HR to address barriers, monitor performance, and drive census growth while maintaining high-quality in-home care services.

Qualifications

• High school diploma or GED required.
• 3+ years of experience in home care, healthcare operations, area operations, or a related service environment.
• 2+ years of leadership or supervisory experience.
• Experience managing multiple operational priorities, including staffing, client service, compliance, and issue resolution.
• Experience reviewing operational and financial performance data and using results to drive follow-up and improvement.
• Strong communication, organization, problem-solving, and leadership skills.
• Proficiency with Microsoft Office and the ability to learn and effectively use company systems and reporting tools.
• Valid driver's license and reliable transportation, with the ability to travel within the assigned service area as needed.

Responsibilities

• Oversee day-to-day area operations, including staffing, client needs, service delivery, and operational concerns.
• Maintain visibility into active clients, new admissions, discharges, underserved clients, and billable clients not currently receiving services.
• Identify barriers preventing services from being delivered and ensure appropriate follow-up and escalation.
• Monitor Care Relationship Manager caseloads and area staffing needs to support appropriate coverage.
• Ensure required client and caregiver operational processes are completed timely.
• Monitor area revenue, expenses, budget performance, and overall financial results.
• Review expected versus actual revenue and monitor performance by service line.
• Monitor billable hours and area pacing against established financial and growth expectations.
• Review weekly billing issues, including prior authorizations, cost shares, denials, SAFs, and other barriers impacting billing.
• Partner with Billing and operational teams to resolve issues affecting revenue or service delivery.
• Identify opportunities to increase census, services, and area revenue.
• Evaluate area performance and service data to identify counties or markets with growth opportunities.
• Partner with Sales to develop and maintain relationships with providers, referral sources, and community partners.
• Support area-level business development initiatives and growth expectations.
• Partner with Quality/Compliance to educate area staff and ensure established standards and processes are followed.
• Monitor client and caregiver compliance rates and address identified gaps.
• Maintain oversight of incomplete monthly contacts, IDT visits, supervisory visits, and expired reassessments.
• Review incidents and ensure appropriate follow-up and escalation.
• Review complaints, ensure timely resolution, and provide required weekly sign-off.
• Complete I-9 requirements for Traditional caregivers.
• Audit caregiver files before hire and submit files for required audit review.

Skills

Leadership

Communication

Problem-solving

Organization

Travel flexibility

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Primecare Home Care Services, Inc. in Macon, GA is seeking an Area Operations Manager to lead day-to-day area operations, oversee staffing and service delivery, and supervise billing, quality, compliance, and growth initiatives.

This role requires strong leadership and cross-functional collaboration. You will partner with Nursing, Billing, Sales, Quality/Compliance, and HR to address barriers, monitor performance, and drive census growth while maintaining high-quality in-home care services.