Area Operations Manager - Macon, GA
Flournoy Health Systems
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Job summary
Flournoy Health Systems is seeking an Area Operations Manager to lead the assigned region, ensuring high-quality home care delivery and financial performance. You will coordinate care, staffing, billing, and compliance while collaborating with multiple departments to sustain service excellence.
The role emphasizes leadership, process improvement, and partnership with staff, providers, and community partners to grow census and maintain outstanding care delivery in the assigned service area.
Qualifications
- High school diploma or GED required.
- 3+ years of experience in home care, healthcare operations, area operations, or related service environment.
Responsibilities
- Oversee day-to-day area operations, including staffing, client needs, service delivery, and operational concerns.
- Maintain visibility into active clients, new admissions, discharges, underserved clients, and billable clients not currently receiving services.
- Identify barriers preventing services from being delivered and ensure appropriate follow-up and escalation.
- Monitor Care Relationship Manager caseloads and area staffing needs to support appropriate coverage.
- Ensure required client and caregiver operational processes are completed timely.
Skills
Education
Tools
Job description
Primecare Home Care Services, Inc. (PHCS), powered by Flournoy Health Systems, LLC (FHS), is a people-first home care organization dedicated to helping individuals live safely, comfortably, and independently in their own homes. We provide personalized, compassionate care to seniors, individuals living with chronic conditions, and those requiring in-home support, building trusted relationships with the individuals, families, and communities we serve.
Primecare Home Care Services, Inc. (PHCS), powered by Flournoy Health Systems, LLC (FHS), is a people-first home care organization dedicated to helping individuals live safely, comfortably, and independently in their own homes. We provide personalized, compassionate care to seniors, individuals living with chronic conditions, and those requiring in‑home support, building trusted relationships with the individuals, families, and communities we serve. PHCS is supported by the leadership, infrastructure, and resources of FHS, a healthcare management organization focused on strengthening the organizations that serve individuals in their homes and communities. FHS is also home to other healthcare and affiliated businesses, including Primecare Hospice & Palliative, Inc. and Primecare Real Estate, LLC. Together, PHCS and FHS are committed to the highest standards of excellence, compassion, integrity, and compliance in everything we do.
The Area Operations Manager is responsible for the overall operational, financial, and service performance of the assigned area. This role provides day‑to‑day leadership to the area team while maintaining oversight of client services, staffing, billing, compliance, quality, and growth. The Area Operations Manager works closely with Operations, Nursing, Billing, Sales, Quality/Compliance, Human Resources, and other support teams to address barriers, maintain service delivery, and achieve established area performance goals.
- Oversee day-to-day area operations, including staffing, client needs, service delivery, and operational concerns.
- Maintain visibility into active clients, new admissions, discharges, underserved clients, and billable clients not currently receiving services.
- Identify barriers preventing services from being delivered and ensure appropriate follow-up and escalation.
- Monitor Care Relationship Manager caseloads and area staffing needs to support appropriate coverage.
- Ensure required client and caregiver operational processes are completed timely.
- Monitor area revenue, expenses, budget performance, and overall financial results.
- Review expected versus actual revenue and monitor performance by service line.
- Monitor billable hours and area pacing against established financial and growth expectations.
- Review weekly billing issues, including prior authorizations, cost shares, denials, SAFs, and other barriers impacting billing.
- Partner with Billing and operational teams to resolve issues affecting revenue or service delivery.
- Identify opportunities to increase census, services, and area revenue.
- Evaluate area performance and service data to identify counties or markets with growth opportunities.
- Partner with Sales to develop and maintain relationships with providers, referral sources, and community partners.
- Support area-level business development initiatives and growth expectations.
- Partner with Quality/Compliance to educate area staff and ensure established standards and processes are followed.
- Monitor client and caregiver compliance rates and address identified gaps.
- Maintain oversight of incomplete monthly contacts, IDT visits, supervisory visits, and expired reassessments.
- Review incidents and ensure appropriate follow-up and escalation.
- Review complaints, ensure timely resolution, and provide required weekly sign-off.
- Complete I‑9 requirements for Traditional caregivers.
- Audit caregiver files before hire and submit files for required audit review.
- Provide day‑to‑day direction, support, and accountability to area staff.
- Conduct weekly staff meetings to review area priorities, performance, barriers, and follow‑up needs.
- Ensure responsibilities are appropriately assigned and outstanding items are followed through completion.
- Communicate area performance, risks, staffing needs, and operational concerns to leadership.
- Partner with Human Resources and other support departments when employee or operational issues require additional support.
- Maintain accurate visibility into area operational and financial performance.
- Review area KPIs routinely and develop action plans for areas falling below expectations.
- Ensure reported data is accurate and outstanding operational issues have clear ownership and follow‑up.
- High school diploma or GED required.
- 3+ years of experience in home care, healthcare operations, area operations, or a related service environment.
- 2+ years of leadership or supervisory experience, including responsibility for staff performance and day‑to‑day operations.
- Experience managing multiple operational priorities, including staffing, client service, compliance, and issue resolution.
- Experience reviewing operational and financial performance data and using results to drive follow‑up and improvement.
- Strong communication, organization, problem‑solving, and leadership skills.
- Proficiency with Microsoft Office and the ability to learn and effectively use company systems and reporting tools.
- Valid driver's license and reliable transportation, with the ability to travel within the assigned service area as needed.
- Bachelor's degree in Business Administration, Healthcare Administration, Management, or a related field.
- Previous management experience in home care, home health, or a Medicaid waiver environment.
- Experience with EDWP, Medicaid waiver programs, prior authorizations, billing processes, and/or caregiver compliance.
- Experience managing an area budget, revenue goals, census growth, or other financial/operational KPIs.
- Experience building relationships with referral sources, providers, and community partners.
- Maintains strong client census and service delivery, with timely admissions, appropriate discharge management, and minimal service gaps.
- Met established revenue, budget, billable‑hour, and area growth expectations, with appropriate management of financial performance.
- Maintains appropriate staffing levels and Care Relationship’s Manager caseloads to support client needs and area operations.
- Identifies and resolves billing and service barriers timely, including authorizations, denials, holds, reassessments, and other issues impacting billable services.
- Maintains strong client and caregiver compliance, including timely completion of monthly contacts, IDT visits, supervisory visits, reassessments, and required documentation.
- Ensures complaints, incidents, and operational concerns are addressed timely, appropriately documented, and followed through resolution.
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