Assistant Retail Multi-Unit Manager

Dufry Careers; Des Plaines (IL); On-site; USD 59,662 - 69,038; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

Holiday pay

Employee discounts

Employee assistance program

Career growth opportunities

Referral program

Job summary

Dufry Careers in Des Plaines, Illinois seeks an Assistant Multi-Unit Manager to provide operational oversight for retail operations, bridging Shift Managers and Multi-Unit leadership.

You will coach and schedule teams, monitor KPIs, manage inventory and vendor relations, ensure brand standards, and drive customer satisfaction and revenue.

This role requires 4+ years in retail operations leadership, a Bachelor's degree, and the ability to work varied shifts.

Qualifications

• Over 4 years combined education and professional experience in retail operations leadership.
• 2+ years supervising a team of retail operations professionals.
• 4–6 years retail ops experience in store management, merchandising and customer service.
• Bachelor's degree in Business Administration, Retail Management or related field preferred.

Responsibilities

• Lead and coach Shift Managers and associates to meet SOPs and standards.
• Monitor KPIs such as sales per square foot, turnover, shrink and conversion.
• Oversee inventory procedures, vendor coordination and receiving processes.
• Ensure brand standards, visual merchandising and store presentation.
• Manage scheduling, labor compliance and overtime control.
• Train and develop staff and act as liaison between frontline staff and leadership.
• Analyze data and provide actionable insights to improve performance and revenue.

Skills

Leadership

Coaching

People management

Analytical thinking

Scheduling

Customer service

Education

Bachelor's degree in Business Administration / Retail Management / Marketing

Tools

POS systems

Inventory management software

Scheduling systems

Reporting tools

Job description

Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay

Employee discounts across all company brands

Employee assistance program

• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

Benefits may vary by position so ask your recruiter for details.

Advertised Compensation: $59,662.00 to $69,038.00

Purpose

The purpose of the Assistant Multi-Unit Manager position is to provide operational support and oversight for retail operations, serving as a key management layer between Shift Managers and Multi-Unit Management. This role ensures consistent execution of operational standards, supports staff development, and maintains accountability for performance metrics while serving as a key communication link between front‑line management and senior leadership.

Essential Functions

Ensures strict adherence to all retail operations Standard Operating Procedures (SOPs) by conducting regular audits, holding Shift Managers and hourly team members accountable for operational checklist compliance, and implementing corrective actions when deviations are identified; maintains consistent operational standards across assigned areas through systematic monitoring, documentation, and enforcement of established protocols.

Provides coaching, support, and performance feedback to Shift Managers and retail associates while ensuring proper scheduling, coverage, and adherence to company engagement behaviors.

Monitors and analyzes operational and financial data to support achievement of unit goals, implements corrective actions as needed, and provides insights to Multi-Unit Manager on performance trends.

Oversees daily inventory procedures, coordinates with vendors on supply chain issues, maintains equipment functionality, and ensures proper receiving and processing procedures are followed.

Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and supports operational budget objectives.

Maintains working knowledge of brand standards and lease agreements, ensures visual merchandising and store presentation meet requirements, and provides training to associates on brand compliance.

Resolves complex customer and associate issues using sound judgment, ensures exceptional service delivery, and implements strategies to enhance customer satisfaction and revenue generation.

Conducts on-the-job training for associates and Shift Managers, communicates company initiatives and changes, and serves as liaison between front‑line staff and Multi-Unit Manager.

Ensures all federal, state, and local safety and health standards are understood and followed, trains staff on safety protocols, and maintains compliance with all regulatory requirements.

Maintains proficiency in management systems (MIV, Crunch Time, Kronos), embraces new technology implementations, and trains associates on system usage and best practices.

Implements marketing programs and promotional activities as directed, develops creative revenue‑enhancement strategies, and provides operational support to achieve business objectives.

Reporting Relationship & Role Information

This position typically reports to zone leadership within the assigned location.

The Assistant Multi-Unit Manager position falls under the Fair Labor Standards Act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests.

The Assistant Multi-Unit Manager position requires varied scheduling with presence during different operational periods to monitor and support Shift Manager activities across various days and times.

Minimum Qualifications, Knowledge, Skills, and Work Environment

Education and Experience: The combination of education and professional experience must exceed 4 years:

In a leadership role: Requires 2 years of experience supervising a team of retail operations professionals engaged in executing multi‑unit retail management programs.

In a technical role: Requires 4‑6 years of retail operations experience engaged in developing and delivering store management, merchandising, and customer service programs.

A bachelor's degree in Business Administration, Retail Management, Marketing, or related program can count for 2 of the 4‑year requirement.

Specialized Training:

Knowledge of state and federal retail, employment, safety, and consumer protection regulations and statutes.

Strong knowledge of retail inventory management, planogram execution, and visual merchandising standards.

Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools.

Ability to analyze retail KPIs including sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.

Understanding of retail space optimization, category management, and seasonal merchandising strategies.

Business acumen with retail operations mindset required to understand the long‑term implications of merchandising, inventory management, and customer experience planning to advance organizational goals.

Demonstrated history of understanding the needs of retail business operations, brand partners, landlord stakeholders, the retail associate population, and individual store circumstances.

Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals.

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal‑opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti‑discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).