Area Manager - Janitorial Services & Team Leadership

Allied Universal; Richmond (VA); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

AD&D

Retirement plan

Disability insurance

Holidays & vacation policy

Descripción de la vacante

Diversified Maintenance is seeking an Area Manager to supervise janitorial staff across assigned sites, uphold customer satisfaction, and deliver quality service within the established budget. This role requires leading hiring decisions, coaching employees, planning work orders and schedules, and maintaining safety standards while staying within labor costs.

Must have a high school diploma or equivalent and at least two years of management experience in a service-related field; English fluency

Formación

• High school diploma or equivalent.
• Minimum of two years of management experience in a service-related industry, preferably janitorial.
• Business level oral and written communication skills; ability to speak, read, and write fluently in English.
• Ability to multitask and adapt to changing environments.
• Excellent customer service skills; active listening skills.
• Ability to lead and encourage teamwork; ability to negotiate and resolve conflict.

Responsabilidades

• Selection and placement of janitorial personnel; hiring decisions, performance appraisals, design and implement career development and performance improvement plans
• Understand and champion the company's strategic principles, core values and people culture
• Assign duties and tasks to employees and inspect work for cleanliness and completion; review worked performed to ensure quality of service to our customers
• Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget
• Conduct new hire orientation, safety training, job training, etc. to assure hourly employees can perform tasks in an efficient and safe manner
• Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.
• Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success
• Establish relationships with customers by visiting accounts on a regular basis to ensure the highest quality of service
• Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible
• Document customer contacts and concerns on an on-going basis, and assist with follow through to ensure issues are resolved, delegate tasks to resolve customer concerns
• Monitor assigned accounts for work order opportunities and additional work that can be added to the contract
• Ensure all mandatory Quality Control site visits are completed and recorded
• Spend time at account locations to support outcomes to meet customer needs

Conocimientos

communication skills

multitasking

customer service

team leadership

conflict resolution

Educación

High school diploma or equivalent

Descripción del empleo

Diversified Maintenance is seeking an Area Manager to supervise janitorial staff across assigned sites, uphold customer satisfaction, and deliver quality service within the established budget. This role requires leading hiring decisions, coaching employees, planning work orders and schedules, and maintaining safety standards while staying within labor costs.

Must have a high school diploma or equivalent and at least two years of management experience in a service-related field; English fluency