Area Manager, Fulfillment Center Operations

QVC, Inc.; Ontario (CA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Health care from day 1

401(k) + tuition reimbursement

Parental leave

Volunteer hours

Job summary

QVC Group, Inc. is seeking an Area Manager, Fulfillment Center Operations to oversee Ontario, California’s distribution team. This onsite role focuses on safety, productivity, and inventory accuracy while guiding exempt and non-exempt staff through shift plans and coaching.

You will analyze operational data, implement corrective actions, and collaborate across departments to ensure reliable service for customers. Relocation is not offered.

Qualifications

• Experience leading warehouse or distribution teams.
• Experience using a WMS (Körber/Manhattan/WAMAS or similar).
• Ability to review operational reports and implement corrective actions.
• Experience coaching employees and promoting safe, consistent work practices.
• Strong planning and cross-functional collaboration.

Responsibilities

• Lead department operations, assigning and reviewing work to meet productivity, volume, quality, service, and accuracy goals.
• Set daily and weekly priorities, coordinate staffing around operational needs, and support base and flex teams.
• Coach and develop team members through ongoing feedback, performance discussions, training, and cross-training.
• Review operational reports, key measures, audits, and error trends; identify root causes and coordinate corrective actions.
• Reinforce safe work practices, consistent policy and procedure compliance, and a fair, respectful, engaged team environment.
• Identify and support process improvements and projects that reduce cost, improve speed, and strengthen customer service, quality, and inventory accuracy.

Skills

Warehouse leadership

WMS experience

Data reporting

Coaching

Cross-functional collab

Tools

Körber

Manhattan

WAMAS

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

The Area Manager, Fulfillment Center Operations supports QVC’s fulfillment operations in Ontario, California. You’ll lead day-to-day activity for an assigned distribution department, guiding exempt and non-exempt team members to meet goals for safety, culture, cost, service, quality, and inventory accuracy. Reporting to the Operations Leader, you’ll translate operational priorities into clear shift plans, develop employees, and partner across departments and site functions. You’ll use reports, operational controls, and team feedback to address issues, improve processes, and support reliable service for customers.

Where You'll Work

This role is fully onsite at our fulfillment center in Ontario, California. Candidates must be based in California. Relocation assistance is not available.

What You'll Do

• Lead department operations, assigning and reviewing work to meet productivity, volume, quality, service, and accuracy goals.
• Set daily and weekly priorities, coordinate staffing around operational needs, and support base and flex teams.
• Coach and develop team members through ongoing feedback, performance discussions, training, and cross-training.
• Review operational reports, key measures, audits, and error trends; identify root causes and coordinate corrective actions.
• Reinforce safe work practices, consistent policy and procedure compliance, and a fair, respectful, engaged team environment.
• Identify and support process improvements and projects that reduce cost, improve speed, and strengthen customer service, quality, and inventory accuracy.

What You'll Bring

• Experience leading warehouse or distribution team members and coordinating shift or department operations.
• Experience using a warehouse management system (WMS); Körber, Manhattan, WAMAS, or comparable distribution systems are relevant.
• Ability to review operational reports and performance measures, identify irregularities, and communicate or implement corrective actions.
• Experience coaching employees, supporting training, and promoting safe, consistent work practices.
• Practical problem-solving, planning, communication, and cross-functional collaboration skills.

Salary: $80,000.00 - $85,000.00

Benefits

• Competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!
• Health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.

As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

Our Company

QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community. QVC Group has team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China. We're an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. Its a fun, fast-paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!