Area Mgr Site Quality Operations

QVC, Inc.; Town of Bethlehem (NY); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Employee assistance program

Parental leave

Paid volunteer hours

Amazing company discounts

Health care benefits starting day 1

401(k)

Tuition reimbursement

Job summary

QVC Group, Inc. is seeking an Area Manager Site Quality Operations to supervise site quality operations and drive cost-efficient, quality-focused processes while delivering excellent customer service.

This on-site role is based at Bethlehem, PA, with relocation assistance available. Responsibilities include leading daily operations, coaching employees, upholding safety and policies, and partnering with HR and managers on improvement initiatives.

Qualifications

• Bachelor's degree in Business, Supply Chain, Distribution, Logistics or a related field, or equivalent experience.
• 2-3 years of leadership or supervisory experience in a high-volume distribution center.
• Strong leadership, problem-solving and decision-making skills.

Responsibilities

• Lead with enthusiasm to drive a customer-first culture and positive work environment.
• Oversee daily operations for the assigned area to meet productivity, volume and quality targets.
• Maintain a clean, safe, and compliant workplace per policies and plans.
• Identify performance trends and gaps; develop and implement solutions with team involvement.
• Coach and develop base and flex employees through feedback, reviews, training, and HR collaboration.
• Support departmental success through cross-functional collaboration and continuous improvement initiatives.

Skills

Leadership

Problem solving

Decision making

Education

Bachelor's degree in Business/related field

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

The Area Manager Site Quality Operations supports QVC and supervises site quality operations by leading departmental performance, supporting business goals, driving cost-efficient and quality-focused processes, delivering excellent customer service, and fostering a positive employee relations environment.

Where You'll Work

This role is onsite and will require you to work from our Bethlehem, PA facility daily. Relocation assistance is available for this role.

What You'll Do

• Champion QVC's customer-first culture by leading with enthusiasm, modelling company values, and fostering a positive, motivating work environment.
• Supervise daily operations for the assigned area by prioritizing, assigning and reviewing work to achieve productivity, volume and quality targets.
• Maintain a clean, safe and compliant workplace by upholding company policies, procedures, performance standards and operational plans.
• Identify performance trends, issues and process gaps, then develop and implement effective solutions through proactive problem-solving and team involvement.
• Lead, coach and develop both base and flex employees through regular feedback, performance reviews, training, and partnership with managers and HR on action plans.
• Support departmental success through cross-functional collaboration, staffing program improvement, team communication, administrative reporting, and contribution to long-term goals and continuous improvement initiatives.

What You'll Bring

Bachelor's degree in Business, Supply Chain, Distribution, Logistics or a related field, or equivalent experience. 2-3 years of leadership or supervisory experience, ideally in a high-volume distribution center Strong leadership, problem-solving and decision-making skills. #LI-SH1

Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!

In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

• competitive compensation
• paid time off
• employee assistance program
• parental leave
• paid volunteer hours
• amazing company discounts
• health care benefits starting on day 1
• 401(k)
• tuition reimbursement benefits

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.

As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Join Our Team!

QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.

QVC Group has team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China. We're an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. It's a fun, fast-paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

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