Area Manager, Commercial Cleaning & Facilities

Diversified Maintenance; Indianapolis (IN); Vor Ort; USD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental & Vision

Retirement plan

Eight paid holidays

Vacation accrual

Personal days

Zusammenfassung

Diversified Maintenance is seeking an Area Manager to supervise janitorial staff across assigned sites and ensure customer satisfaction via timely, quality service within budget. The role includes hiring decisions, scheduling, safety training, and performance coaching to uphold our standards.

Ideal candidates have at least two years of management experience in a service industry, strong English communication, and the ability to lead teams while maintaining excellent customer relations and cost

Qualifikationen

• High school diploma or equivalent.
• Minimum of two years of management experience in a service-related industry.
• Business level English communication skills.
• Ability to multitask and adapt to changing environments.
• Excellent customer service and active listening.
• Ability to lead and encourage teamwork; resolve conflicts.

Aufgaben

• Selection and placement of janitorial personnel; hiring decisions, performance appraisals, design and implement career development and performance improvement plans.
• Understand and champion the company's strategic principles, core values and people culture.
• Assign duties and tasks to employees and inspect work for cleanliness and completion; review work performed to ensure quality of service to our customers.
• Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget.
• Conduct new hire orientation, safety training, job training, etc. to assure hourly employees can perform tasks in an efficient and safe manner.
• Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.
• Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success.
• Establish relationships with customers by visiting accounts on a regular basis to ensure the highest quality of service.
• Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible.
• Document customer contacts and concerns on an ongoing basis, and assist with follow through to ensure issues are resolved, delegate tasks to resolve customer concerns.
• Monitor assigned accounts for work order opportunities and additional work that can be added to the contract.
• Ensure all mandatory Quality Control site visits are completed and recorded.
• Spend time at account locations to support outcomes to meet customer needs.

Kenntnisse

Management experience

Customer service

English fluency

Team leadership

Budget management

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Diversified Maintenance is seeking an Area Manager to supervise janitorial staff across assigned sites and ensure customer satisfaction via timely, quality service within budget. The role includes hiring decisions, scheduling, safety training, and performance coaching to uphold our standards.

Ideal candidates have at least two years of management experience in a service industry, strong English communication, and the ability to lead teams while maintaining excellent customer relations and cost