Area Manager, Commercial Cleaning & Facilities

Allied Universal; Austin (TX); On-site; USD 60,000 - 98,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

8 paid holidays annually

Vacation accrual 3.08 hours biweekly

Job summary

Diversified Maintenance is hiring an Area Manager in Austin, TX. You will supervise janitorial staff at assigned sites and ensure customer satisfaction by delivering quality service within the budget. This role requires leadership, coordination, and hands-on participation across multiple sites.

Responsibilities include hiring and training staff, scheduling, safety orientation, and maintaining relationships with clients while ensuring high standards of cleanliness and efficiency.

Qualifications

• High school diploma or equivalent.
• Business level oral and written communication in English.
• 2+ years of management experience in a service-related industry, preferably janitorial.
• Ability to multitask and adapt to changing environments.
• Excellent customer service and teamwork.
• Ability to lead and encourage teamwork; negotiate and resolve conflicts.

Responsibilities

• Selection and placement of janitorial personnel; hiring decisions, performance appraisals, design and implement career development and performance improvement plans.
• Understand and champion the company's strategic principles, core values and people culture.
• Assign duties and tasks to employees and inspect work for cleanliness and completion; review work performed to ensure quality of service.
• Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget.
• Conduct new hire orientation, safety training, job training, etc. to assure hourly employees can perform tasks safely.
• Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, training records, work orders, etc.
• Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success.
• Establish relationships with customers by visiting accounts regularly to ensure highest quality service.
• Resolve problems and complaints in a timely manner to maintain customer satisfaction.
• Document customer contacts and concerns and assist with follow through to ensure issues are resolved.
• Monitor assigned accounts for work order opportunities and additional work within the contract.
• Ensure all Quality Control site visits are completed and recorded.
• Spend time at account locations to support outcomes to meet customer needs.

Skills

Staff supervision

Customer service

English fluency

Budget management

Staff training

Communication

Education

High school diploma or equivalent

Job description

Diversified Maintenance is hiring an Area Manager in Austin, TX. You will supervise janitorial staff at assigned sites and ensure customer satisfaction by delivering quality service within the budget. This role requires leadership, coordination, and hands-on participation across multiple sites.

Responsibilities include hiring and training staff, scheduling, safety orientation, and maintaining relationships with clients while ensuring high standards of cleanliness and efficiency.