Area Manager: Janitorial Services & Team Leader

Allied Universal; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Paid holidays

Vacation accrual

Job summary

Diversified Maintenance is seeking an Area Manager to oversee janitorial staff across multiple TX sites and ensure service quality within the budget. The role emphasizes customer satisfaction, safety, and staff development.

You will lead scheduling, training, and performance reviews, while maintaining open communication with clients and internal teams to meet contract goals and quality standards.

Qualifications

• Minimum of two years of management experience in a service-related industry
• Business level oral and written communication skills; ability to speak, read, and write fluently in English
• Excellent customer service skills; active listening skills

Responsibilities

• Selection and placement of janitorial personnel; hiring decisions, performance appraisals, design and implement career development and performance improvement plans
• Understand and champion the company's strategic principles, core values and people culture
• Assign duties and tasks to employees and inspect work for cleanliness and completion; review work performed to ensure quality of service to customers
• Determine work procedures and prepare schedules within the labor budget
• Conduct new hire orientation, safety training, job training, etc.
• Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders
• Create an open line of communication by assisting in employee relations problems, coaching and counseling employees
• Establish relationships with customers by visiting accounts regularly to ensure quality of service
• Resolve problems and complaints in a timely manner to maintain customer satisfaction
• Document customer contacts and concerns, assist with follow-through
• Monitor assigned accounts for work order opportunities and additional work
• Ensure all Quality Control site visits are completed and recorded
• Spend time at account locations to support outcomes to meet customer needs

Skills

Management experience

English fluency

Customer service

Communication skills

Education

High school diploma

Job description

Diversified Maintenance is seeking an Area Manager to oversee janitorial staff across multiple TX sites and ensure service quality within the budget. The role emphasizes customer satisfaction, safety, and staff development.

You will lead scheduling, training, and performance reviews, while maintaining open communication with clients and internal teams to meet contract goals and quality standards.