Area Manager

GDI.com; Alsip (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

GDI.com is seeking a qualified candidate to supervise field staff including Account Managers and Supervisors. In this role, you will plan, organize, and direct a mixed portfolio of accounts and ensure that client services exceed expectations.

The ideal candidate will have strong communication skills, proven experience building client relationships, and the ability to effectively manage a project team. You will also work closely with Business Development teams to facilitate successful operations at all facilities.

Qualifications

• Effective communication skills, both written and verbal are essential.
• Strong interpersonal skills with clients and peers.
• Ability to network and create friendly relationships.

Responsibilities

• Manage a project team and maintain existing client relationships.
• Review budgets and oversee payrolls while ensuring customer service.
• Assist with the training and coaching of staff.

Skills

Effective Communication Skills

Strong Interpersonal Skills

Networking Skills

Customer Focus

Quality Improvement

Efficiency

Problem Solving

Accountability

Strong experience using Excel and Microsoft Office Suite

Job description

Summary

This position requires supervision of field staff, including Account Managers and Supervisors. You will be responsible for the planning, organization and direction of a mixed portfolio of accounts to ensure services exceed each client’s expectations. You will effectively maintain existing client relationships while promoting growth of new business within the market.

Schedule

Monday - Friday @ 4:00PM - 12:30AM

Responsibilities

• Managing Project Team
• Maintain existing client relationships through both networking and high-level facility management.
• Maintain open communications with clients that allow them to freely share opinions of our services contract management.
• Full understanding of Union agreements and employee handbook and assure those agreements pertain to facilities we service
• Review/oversight of budgets, payrolls, cost projections and supply control records while maintaining exceptional customer service.
• Work side by side with Business Development teams and Account managers to facilitate successful operations of all facilities.
• Develop and implement long term solutions to address customer
• Assist with training and coaching of staff (general cleaning, advanced floorcare techniques, managerial skills etc.).
• Ensure all customer and quality standards are met by touring the buildings with supervisor and staff, reviewing the overall cleanliness of the building and reviewing the contracted scope of work.
• Act as spokesperson representing the interest of company and any other duties designated by management or deemed necessary by current business conditions.

Skills / Qualifications

• Effective Communication Skills - Both written and verbal
• Strong Interpersonal Skills
• Networking Skills - Ability to create warm and friendly relationships with clients/peers
• Customer Focus - Staying in tune with customer expectations about quality and service
• Quality Improvement - Emphasizing high quality and taking action to improve
• Efficiency - Using time and resources efficiently on
• Problem Solving - Assessing the problem and finding
• Accountability - Personally exemplifying responsible and honest behavior
• Strong experience using Excel and the Microsoft Office Suite

Equal Opportunity

GDI, Inc. is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.