Area Manager

GDI Services Inc US; Seattle (WA); On-site; USD 90,000 - 110,000; Full time

Job summary

GDI Services seeks an experienced professional to supervise field staff, plan and direct a mixed portfolio of accounts, and ensure services exceed client expectations. You will manage relationships while promoting growth within the market and coordinating with the business development team.

The role emphasizes budget oversight, contract compliance, and delivering top-tier facility services with strong communication and leadership skills. This is a full-time on-site position in Seattle, WA.

Qualifications

• Clear written and verbal communication skills required.

Responsibilities

• Maintain existing client relationships through networking and high-level facility management.
• Maintain open communications with clients to solicit feedback on services.
• Ensure compliance with union agreements and employee handbook across serviced facilities.
• Review budgets, payrolls, cost projections and supply records while maintaining service quality.
• Collaborate with Business Development and Account managers to enable smooth operations.
• Develop and implement long-term solutions to address customer needs.
• Assist with training and coaching of staff in cleaning, floorcare, and leadership skills.
• Verify customer and quality standards by site tours and scope reviews.
• Represent the company in client engagements and adapt to management directives.

Skills

Effective Communication

Interpersonal Skills

Networking

Customer Focus

Quality Improvement

Efficiency

Problem Solving

Accountability

Excel & MS Office

Tools

Excel

Microsoft Office Suite

Job description

71650-WA 1x Work- Tag Ext
428 Westlake Ave N
Seattle, WA 98109, USA

71650-WA 1x Work- Tag Ext
428 Westlake Ave N
Seattle, WA 98109, USA

GDI Services provides best in class integrated, high level, facility maintenance services to The United States and Canada. We have more than 30,000 team members who will effectively contribute to the success of ours and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we are able to offer unrivaled client experience and satisfaction.

Summary:

This position requires supervision of field staff, including Account Managers and Supervisors. You will be responsible for the planning, organization and direction of a mixed portfolio of accounts to ensure services exceed each client’s expectations. You will effectively maintain existing client relationships while promoting growth of new business within the market.

• Maintain existing client relationships through both networking and high- level facility management.
• Maintain open communications with clients that allow them to freely share opinions of our services contract management.
• Full understanding of Union agreements and employee handbook and assure those agreements pertain to facilities we service
• Review/oversight of budgets, payrolls, cost projections and supply control records while maintaining exceptional customer service.
• Work side by side with Business Development teams and Account managers to facilitate successful operations of all facilities.
• Develop and implement long term solutions to address customer
• Assist with training and coaching of staff (general cleaning, advanced floorcare techniques, managerial skills etc..).
• Ensure all customer and quality standards are met by touring the buildings with supervisor and staff, reviewing the overall cleanliness of the building and reviewing the contracted scope of work.
• Act as spokesperson representing the interest of company and any other duties designated by management or deemed necessary by current business conditions.

Skills/Qualifications:

• Effective Communication Skills - Both written and verbal
• Strong Interpersonal Skills
• Networking Skills - Ability to create warm and friendly relationships with clients/peers
• Customer Focus - Staying in tune with customer expectations about quality and service
• Quality Improvement - Emphasizing high quality and taking action to improve
• Efficiency - Using time and resources efficiently on
• Problem Solving - Assessing the problem and finding
• Accountability - Personally exemplifying responsible and honest behavior
• Strong experience using Excel and the Microsoft Office Suite

GDI, Inc. is an Equal Opportunity Employer.

#BU5

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.