Account Manager

GDI Integrated Facility Services; Skokie (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

GDI Integrated Facility Services is seeking an Account Manager based in Skokie, Illinois. This role involves managing and training janitorial staff while ensuring customer satisfaction and adhering to safety policies.

The ideal candidate will have at least 2 years of management experience in the janitorial industry, strong customer service skills, and the ability to work independently. The position offers a Monday to Friday schedule from 11am to 7:30pm.

Qualifications

• Minimum 2 years of management experience in the janitorial industry required.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational abilities.

Responsibilities

• Manage and train the janitorial staff.
• Respond to customer concerns and ensure closure.
• Onboard and train new employees.

Skills

Management experience in janitorial industry

Customer service skills

Attention to detail

Verbal and written communication skills

Organizational skills

MS Office proficiency

Judgment and independence

Job description

GDI provides best in class integrated, high level, facility maintenance services to The United States and Canada. We have more than 30,000 team members who will effectively contribute to the success of ours and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we are able to offer unrivaled client experience and satisfaction.

The Account Manager has operational accountability for their assigned account; they must manage and train their team and inspect the building regularly to ensure customer expectations are met or exceeded.

Schedule

Monday – Friday – 11am – 7:30pm

Essential Duties

• Manage and train the work of the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Onboard and set-up training for all new employees (including hands‑on training; job shadowing; etc.)
• Train by example: perform the duties of a janitor while they shadow you.
• Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR.
• Identify and communicate the need for any special project work to management.
• Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
• Maintain cleaning supplies inventory.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.

Qualifications

• Minimum 2 years progressively increasing management experience in the janitorial industry required.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Strong customer service skills
• Excellent attention to detail
• Excellent verbal and written communication skills
• Strong organizational skills
• Able to multi‑task
• Experience with MS Office (Word, Excel, Outlook) preferred
• Ability to show judgment and to work independently.
• High integrity and discretion required

GDI, Inc. is an Equal Opportunity Employer.