Area Manager

GDI Integrated Facility Services; Seattle (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

GDI Integrated Facility Services in Seattle seeks a senior supervisor to direct field staff, Account Managers and Supervisors, ensuring service excellence across a mixed client portfolio. You will plan, organize and direct operations to meet client expectations and drive growth within the market.

The role requires strong communication, budgeting and leadership skills, with collaboration across Business Development and operations.

Qualifications

• Experience in facility management or client services roles.
• Strong communication and organizational abilities.
• Ability to supervise field staff and coordinate with account managers.
• Knowledge of union agreements and employee handbook considerations is valued.

Responsibilities

• Oversee a mixed portfolio of accounts and direct field staff, Account Managers and Supervisors.
• Plan, organize and direct operations to exceed client expectations.
• Maintain proactive client relationships and promote growth within the market.
• Review budgets, payrolls, cost projections and supply control records with a focus on service quality.
• Collaborate with Business Development and Account Managers to ensure smooth operations.
• Develop long-term solutions addressing client needs and challenges.
• Assist with training and coaching of staff in cleaning, floor care, and leadership skills.
• Ensure adherence to customer and quality standards by site visits and scope reviews.

Skills

Communication skills

Interpersonal skills

Networking

Customer focus

Quality improvement

Efficiency

Problem solving

Accountability

Tools

Excel

Microsoft Office Suite

Job description

GDI Services provides best in class integrated, high level, facility maintenance services to The United States and Canada. We have more than 30,000 team members who will effectively contribute to the success of ours and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we are able to offer unrivaled client experience and satisfaction.

Summary

This position requires supervision of field staff, including Account Managers and Supervisors. You will be responsible for the planning, organization and direction of a mixed portfolio of accounts to ensure services exceed each client’s expectations. You will effectively maintain existing client relationships while promoting growth of new business within the market.

Essential Duties

• Maintain existing client relationships through both networking and high- level facility management.
• Maintain open communications with clients that allow them to freely share opinions of our services contract management.
• Full understanding of Union agreements and employee handbook and assure those agreements pertain to facilities we service
• Review/oversight of budgets, payrolls, cost projections and supply control records while maintaining exceptional customer service.
• Work side by side with Business Development teams and Account managers to facilitate successful operations of all facilities.
• Develop and implement long term solutions to address customer
• Assist with training and coaching of staff (general cleaning, advanced floorcare techniques, managerial skills etc..).
• Ensure all customer and quality standards are met by touring the buildings with supervisor and staff, reviewing the overall cleanliness of the building and reviewing the contracted scope of work.
• Act as spokesperson representing the interest of company and any other duties designated by management or deemed necessary by current business conditions.

Skills/Qualifications

• Effective Communication Skills - Both written and verbal
• Strong Interpersonal Skills
• Networking Skills - Ability to create warm and friendly relationships with clients/peers
• Customer Focus - Staying in tune with customer expectations about quality and service
• Quality Improvement - Emphasizing high quality and taking action to improve
• Efficiency - Using time and resources efficiently on
• Problem Solving - Assessing the problem and finding
• Accountability - Personally exemplifying responsible and honest behavior
• Strong experience using Excel and the Microsoft Office Suite

GDI, Inc. is an Equal Opportunity Employer.

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