Account Manager

GDI Services Inc US; Charleston (WV); On-site; USD 44,000 - 64,000; Full time

Job summary

GDI Services Inc US is seeking an Assistant Account Manager to oversee an assigned account, supervise and train the janitorial team, and regularly inspect the building to ensure customer expectations are met. The role requires a minimum of two years of progressive management experience in the janitorial industry, excellent communication, and proficiency with MS Office.

You will designate shifts, respond to concerns, and ensure safety protocols are followed.

Qualifications

• Minimum 2 years progressive management experience in the janitorial industry.
• Excellent communication, time management and organizational skills.
• Experience with MS Office (Word, Excel, Outlook) preferred.

Responsibilities

• Manage and train the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly to customer concerns or complaints and ensure closure.
• Onboard and set up training for new employees (hands-on training; shadowing).
• Train by example: perform duties while being shadowed by staff.
• Manage employee relations or performance issues and report to management/HR.
• Identify and communicate needs for special project work to management.
• Review timekeeping and payroll documents to ensure accurate pay.

Skills

Janitorial management

Tools

MS Office

Job description

GDI provides best in class integrated, high level, facility maintenance services to The United States and Canada. We have more than 30,000 team members who will effectively contribute to the success of ours and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we are able to offer unrivaled client experience and satisfaction.

The Assistant Account Manager has operational accountability for their assigned account; they must manage and train their team and inspect the building regularly to ensure customer expectations are met or exceeded.

Shift

Monday & Friday (8am-4pm)

Tuesday-Thursday (1pm-9pm)

• Manage and train the work of the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.)
• Train by example: perform the duties of a janitor while they shadow you.
• Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR.
• Identify and communicate the need for any special project work to management
• Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.

Qualifications

• Minimum 2 years progressively increasing management experience in thejanitorial industryrequired.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Excellent attention to detail
• Excellent verbal and written communication skills
• Strong organizational skills
• Able to multi-task
• Experience with MS Office (Word, Excel, Outlook) preferred
• Ability to show judgment and to work independently.
• High integrity and discretion required

Equal Opportunity Employer

GDI, Inc. is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.