Area Manager

Gdi Services Aux Immeubles Inc; Northern (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

GDI Services is seeking an Account Manager/Supervisor to oversee a mixed portfolio of facilities, ensuring service excellence and strong client relationships. You will direct field staff, coordinate with Business Development, and ensure adherence to union agreements and budgets.

The role emphasizes planning, coaching, and proactive problem solving to deliver superior facility management results and client satisfaction across accounts.

Qualifications

• 5+ years of Commercial Janitorial multi-unit management experience.
• Effective communication skills – written and verbal.
• Strong interpersonal and networking skills.
• Customer-focused with attention to quality and service.
• Proficient with Excel and Microsoft Office Suite.

Responsibilities

• Plan, organize, and direct a mixed portfolio of accounts to meet client expectations.
• Maintain client relationships through networking and communications.
• Ensure compliance with union agreements and employee handbook for serviced facilities.
• Review budgets, payrolls, cost projections, and supply control while delivering excellent customer service.
• Collaborate with Business Development and Account Managers to facilitate operations.
• Develop and implement long-term solutions addressing customer needs.
• Assist with training and coaching of staff.
• Ensure all customer and quality standards are met by site tours and scope reviews.
• Act as the spokesperson representing company interests; perform duties as assigned.

Skills

Janitorial management

Communication

Interpersonal skills

Networking

Customer focus

Quality improvement

Efficiency

Problem solving

Accountability

Tools

Excel

Microsoft Office Suite

Job description

GDI Services provides best in class integrated, high level, facility maintenance services to The United States and Canada. We have more than 30,000 team members who will effectively contribute to the success of ours and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we are able to offer unrivaled client experience and satisfaction.

This position requires supervision of field staff, including Account Managers and Supervisors. You will be responsible for the planning, organization and direction of a mixed portfolio of accounts to ensure services exceed each client’s expectations. You will effectively maintain existing client relationships while promoting growth of new business.

• Maintain existing client relationships through both networking and high- level facility management.
• Maintain open communications with clients that allow them to freely share opinions of our services contract management.
• Full understanding of Union agreements and employee handbook and assure those agreements pertain to facilities we service
• Review/oversight of budgets, payrolls, cost projections and supply control records while maintaining exceptional customer service.
• Work side by side with Business Development teams and Account managers to facilitate successful operations of all facilities.
• Develop and implement long term solutions to address customer
• Assist with training and coaching of staff (general cleaning, advanced floorcare techniques, managerial skills etc..).
• Ensure all customer and quality standards are met by touring the buildings with supervisor and staff, reviewing the overall cleanliness of the building and reviewing the contracted scope of work.
• Act as spokesperson representing the interest of company and any other duties designated by management or deemed necessary by current business conditions.

Qualifications:

• 5+ years ofCommercial Janitorialmulti-unit management experience is required to be considered
• Effective Communication Skills - Both written and verbal
• Strong Interpersonal Skills
• Networking Skills - Ability to create warm and friendly relationships with clients/peers
• Customer Focus - Staying in tune with customer expectations about quality and service
• Quality Improvement - Emphasizing high quality and taking action to improve
• Efficiency - Using time and resources efficiently on
• Problem Solving - Assessing the problem and finding
• Accountability - Personally exemplifying responsible and honest behavior
• Strong experience using Excel and the Microsoft Office Suite

GDI, Inc. is an Equal Opportunity Employer.

GDI provides best in class integrated, high level, facility maintenance services to The United States and Canada. We have more than 30,000 team members who will effectively contribute to the success of ours and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we are able to offer unrivaled client experience and satisfaction.

#BU08

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.