Area Manager

GDI Services Inc US; Bogart (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

GDI Services Inc US in the United States seeks an experienced facilities operations leader to supervise field staff, including Account Managers and Supervisors. You will plan, organize, and direct a mixed portfolio of accounts to ensure services exceed client expectations and maintain strong relationships.

You will work with Business Development and account teams to promote growth, ensure compliance with union agreements and employee handbooks, review budgets and quality standards, and coach

Qualifications

• 5+ years of Commercial Janitorial multi-unit management experience.
• Effective communication skills, both written and verbal.
• Strong interpersonal and networking abilities to build client relationships.
• Customer-focused with a commitment to quality and service.
• Experience using Excel and MS Office for reporting and budgeting.

Responsibilities

• Maintain existing client relationships through networking and high-level facility management.
• Maintain open communications with clients to discuss contract management and service levels.
• Understand Union agreements and employee handbooks and ensure compliance.
• Review budgets, payroll, cost projections and supply control records while maintaining service quality.
• Collaborate with Business Development teams and Account Managers to ensure smooth operations across facilities.
• Develop long-term solutions to address customer needs and improve performance.
• Assist with training and coaching of staff in cleaning, floor care, and managerial skills.
• Ensure all customer and quality standards are met by site visits and scope reviews.
• Act as spokesperson for the company and handle duties assigned by management.

Skills

Effective communication

Interpersonal skills

Networking

Customer focus

Quality improvement

Efficiency

Problem solving

Accountability

Excel

Microsoft Office Suite

Tools

Excel

Microsoft Office Suite

Job description

GDI Services provides best in class integrated, high level, facility maintenance services to The United States and Canada. We have more than 30,000 team members who will effectively contribute to the success of ours and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we are able to offer unrivaled client experience and satisfaction.

This position requires supervision of field staff, including Account Managers and Supervisors. You will be responsible for the planning, organization and direction of a mixed portfolio of accounts to ensure services exceed each client’s expectations. You will effectively maintain existing client relationships while promoting growth of new business.

• Maintain existing client relationships through both networking and high- level facility management.


• Maintain open communications with clients that allow them to freely share opinions of our services contract management.


• Full understanding of Union agreements and employee handbook and assure those agreements pertain to facilities we service


• Review/oversight of budgets, payrolls, cost projections and supply control records while maintaining exceptional customer service.


• Work side by side with Business Development teams and Account managers to facilitate successful operations of all facilities.


• Develop and implement long term solutions to address customer


• Assist with training and coaching of staff (general cleaning, advanced floorcare techniques, managerial skills etc..).


• Ensure all customer and quality standards are met by touring the buildings with supervisor and staff, reviewing the overall cleanliness of the building and reviewing the contracted scope of work.


• Act as spokesperson representing the interest of company and any other duties designated by management or deemed necessary by current business conditions.

Qualifications:

• 5+ years of Commercial Janitorialmulti-unit management experience is required to be considered


• Effective Communication Skills - Both written and verbal


• Strong Interpersonal Skills


• Networking Skills - Ability to create warm and friendly relationships with clients/peers


• Customer Focus - Staying in tune with customer expectations about quality and service


• Quality Improvement - Emphasizing high quality and taking action to improve


• Efficiency - Using time and resources efficiently on


• Problem Solving - Assessing the problem and finding


• Accountability - Personally exemplifying responsible and honest behavior


• Strong experience using Excel and the Microsoft Office Suite

GDI, Inc. is an Equal Opportunity Employer.

GDI provides best in class integrated, high level, facility maintenance services to The United States and Canada. We have more than 30,000 team members who will effectively contribute to the success of ours and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we are able to offer unrivaled client experience and satisfaction.

#BU08

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.