Area Installation Specialist: Customer Experience & Ops

The Home Depot; Austin (TX); Vor Ort; USD 33.000 - 41.000; Vollzeit

Zusammenfassung

The Home Depot is seeking an Area Installation Specialist to support the customer experience throughout the install lifecycle. Responsibilities include performing technical measures, assessing conditions, conducting JSIs, and ensuring THD standards are met from start to finish.

You will resolve customer inquiries, manage scope changes, and collaborate with service providers to maintain timely, quality installations.

Qualifikationen

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must pass pre-employment test if applicable.

Aufgaben

• Initiates and maintains regular communication with customers across the install life-cycle and resolves questions or changes.
• Manages jobs from assigned area and product category, performs inspections and ensures quality per THD standards.
• Uses reporting systems to provide accurate, timely information and drive efficient install life-cycle timelines.

Kenntnisse

Customer Experience

Job Process Management

Operations

Communication

Time Management

Negotiation

Collaboration

Problem Solving

Leadership (Collaborative)

Attention to Detail

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

The Home Depot is seeking an Area Installation Specialist to support the customer experience throughout the install lifecycle. Responsibilities include performing technical measures, assessing conditions, conducting JSIs, and ensuring THD standards are met from start to finish.

You will resolve customer inquiries, manage scope changes, and collaborate with service providers to maintain timely, quality installations.