Area Experience Leader: Multi-Office Operations & Growth

H&R Block; Matthews (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block seeks a Multi-Office Leader to manage 4-6 offices, delivering a consistent consultative client experience while coaching Tax Professionals and Client Service Professionals. You will ensure office readiness, drive performance, and oversee staffing, facilities, and compliance to support client outcomes.

You’ll balance strategic oversight with hands-on leadership, travel frequently to maintain presence across locations and foster a high-performing, client-centric culture within the block

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi-unit environment with accountability for performance outcomes.
• Strong client-centric mindset with consultative client experience.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Lead and coach Tax Professionals and Client Service Professionals.
• Oversee staffing, facilities, compliance, and day-to-day operations.

Skills

Team leadership

Client experience

Strategic planning

Communication

Problem-solving

Education

Bachelor’s degree or equivalent

Job description

H&R Block seeks a Multi-Office Leader to manage 4-6 offices, delivering a consistent consultative client experience while coaching Tax Professionals and Client Service Professionals. You will ensure office readiness, drive performance, and oversee staffing, facilities, and compliance to support client outcomes.

You’ll balance strategic oversight with hands-on leadership, travel frequently to maintain presence across locations and foster a high-performing, client-centric culture within the block